Oakdale, United States
7011 10th St N
N/A
+1 6517388040
Toilets
Wheelchair-accessible toilet
Jamie is a gem! She very professionally guides you through the very difficult process of selecting your frames with great care and patience. Excellent staff, but she's the best.
like
They lost my business of 4 years after today. Rude staff, overpriced frames, and unwilling to work with their customers.
While I had a good experience with Dr. Cole, everything else at this eye clinic is 1 star. The opticians are fine about helping you pick out frames but barely bother to fit them or adjust them and the marking on a new air for the main focus area was done rather sloppily, and I can tell in the new glasses. We are 8 months into new glasses and the frames, tho expensive, are low-quality. The lenses have fallen out 3 times and the screws come out of the bows 4 times. The worst part of the experience is working with their billing. First off, never give them your regular health insurance info if your eye coverage is through a separate service (they're gonna ask for it). They tried to bill my regular insurance for some services (which weren't covered by my health plan) which added confusion. I have insurance through VSP, which they did verify, but my bills did not match the payment amounts I should be paying according to the VSP coverage. The bills themselves have cryptic line items, so it was very hard to interpret. Billing doesn't return phone calls at all. I called at least 3 times and came in-person with photocopies of my bills and notes from my calls with VSP. A billing person wasn't in at the time, so I was promised they'd look into it and call me back. From March through August I got zero call backs from the clinic or the billing department to resolve this (just got repeat bills in the mail). It took a VSP customer service person calling the clinic's billing to straighten it out because even VSP couldn't figure out what they were billing for.
Overcharged us 160 dollars in November 2020. After repeated phone calls and management saying it's fixed we've yet to receive a refund. March 2021
I think their number here is not a working number, I have called them several times, left messages but no one is calling back regarding the new pair of eyewear I got, that has been bugging me since I got them. The lens don't fit to my reading spot, it was just a small portion of the lens, unlike my old one, was fit by the lady that was not there anymore, and is the one I am wearing now, regardless that I have a new pair. We will explore other optical centers next year. We spent a great deal this year....for nothing!
This place was great to go to in the past, but the new people now do not know what they are doing. They charge a lot of money for services that are below average. They forgot to order my trial contacts, could not figure out why I couldn't see with my prescription when my contacts were in and they had just done a a test knowing my contacts were in, and they couldn't even explain my charges to me because they did not understand them.
1 star is too generous. My 6 yo has been having trouble seeing in school. We scheduled an apt for glasses a week before Christmas. After a few weeks, I called to check on the status, they said my insurance info needed to be updated, so I gave them my insurance card for a 2nd time (1st time was during the exam). Still no call through January 20, so I called again. They said someone would review my file and get back to me, no one called me that day. The next day, I called again, and was told I have no material coverage and everything is out of pocket. I explained that I do have materials coverage because I recently got glasses through America's Best. I even verified with my insurance company before coming to Oakdale Eye Clinic for eye wear coverage, eye exam was done at Allina. She then took 10 minutes to verify and confirm my son's eye coverage for exam and materials through Spectera (1 of 4 eye vendors they go through), something they could have done from the beginning. It took 1.5 month to even order my son's glasses. She admit they dropped the ball on me and will put a rush order in.
Super friendly staff! Very helpful and knowledgeable with issues I had! Definitely will be going back!
Deli
The best companies in the category 'Deli'