Oakton, United States
2972 Chain Bridge Rd Ste A
$$$
+1 7032550900
N/A
Kerbside pickupNo-contact deliveryDeliveryTakeaway
Placed an order around noon today and it wasn't delivered until after 3:00pm. When calling after 1:00pm and 2:00pm was told our food was "2 minutes away" which wasn't the case either time. The food was absolutely disgusting and had obviously been made hours before, the cheese was completely congealed and the boxes were permeated with grease. It was inedible. Was told we had to call after 6:00pm to speak to a manager, was put on hold for over 20 minutes when I did and received horrible service. Once I spoke with someone was told it was "too late" to receive a refund even though I had been told to call after 6:00pm. After demanding a refund instead of store credit I received a hurried agreement to a full refund and was promptly hung up on. Will provide an update if a refund is actually given but will be communicating with this store until it is done. Update: spoke with the manager tonight and they are working on processing a refund but need to work with a main office. Will be keeping in contact until a refund is issued. Update 2: received an update that the refund was issued. Please be aware they are capable of issuing them. Refunds aren't always the most appropriate recourse for issues but it is possible for extreme issues.
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We live near the Oakton Domino's and tried it for the first time last month. The delivery service has been excellent and the pizza is always loaded and hot. I have also tried the salads and pasta and they were great too.
The best Domino's around our place. It's just our to-go place. Pizzas, wings, pasta everything was freshly baked each time we ordered.
I will NEVER again will order pizza from this place. There was a small SHARP plastic piece I found while having pizza. Called them right away, their answer was “I can’t believe it”. Didn’t even apologize, he had I dont care kind of attitude.
I decided to place an order to watch some football games today. In addition to a medium pizza, I ordered spinach and feta cheesy bread. With no notification prior, they deliver the food and inform me that they did not have spinach for the spinach and feta cheesy bread. Instead, they replaced it with bacon and jalapeño bread without calling me with any warning. I was unable to eat it as Im religious to pork. I tried to call and email them for either a refund or replacement and they did respond and answer. Horrible place and I will not be ordering from there again.
They get our order correctly and on-time, every time! Thank you for your hard work.
We went here for lunch. This place was clean, the staff was nice, the service was quick, and pizza was delicious. If we will be in neighborhood again, will definitely eat here again.
Great pizza with a not so great price. Geez, its just pizza!
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