Okotoks, Canada
47 Riverside Gate
N/A
+1 4039384448
Wheelchair-accessible entrance
As mentioned in other reviews -the food is not the best quality and the menu rarely changes. Many of the residents have complained about this to the kitchen manager but there hasn't been any improvements. They have been eating the same 4 week rotating menu for the last year. The quality, quantity and selection is very poor. The food is bland and is always cooked the exact same week-to-week. Using covid as an excuse is not fair to the residents that pay good money to live there. The residents should look forward to a variety of delicious meals and should have the CHOICE of a variety of snacks/drinks throughout the day - not just for 30 minutes at \snack time\. What happened to the juice/coffee/tea being available in the bistro? A tiny pixie cup of a single cut up orange slice is what's offered for a snack...not even a full orange! If a resident wants a cup of yogurt or a banana at any time of the day, they should be able to ask for it, not be told from the kitchen manager that they need to purchase snacks from a grocery store.
like
My mom has been a resident for 4 years. Excellent facility - bright, cheerful, new, very good common areas. The social director is energetic and caring, with constant activities, trips, and speakers. The food is average but boring: the residents quip that they're going to grow feathers or fins, because they constantly get chicken or fish. The medical care is dodgy - mom has been given the wrong dosage of medications multiple times - and her meds come pre-packaged from the pharmacy so \wrong dosage\ takes a special kind of carelessness. When we message the Director of Patient Care and Wellness and Life we get reassurances about training and procedures and dedicated staff and other pretty words, but the errors recur. They have many good staff, but some members need a different career rather than yet another discussion. I've contacted Revera Head Office, and Alberta Health Services, about their errors, in the hope that someone gets excited about this and actually does something. We are also talking about moving mom elsewhere, the last mis-dosage pancaked her blood pressure and was life-threatening.
We would like to extend our gratitude to all the staff at The Heartland in Okotoks for the wonderful care our Father got while staying there. Always accommodating and willing to assist. Special thanks to Melissa for all her assistance. Sincerest thanks to all.
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