Okotoks, Canada
137 Fisher St
N/A
+1 4032797725
I have used Rolco Rollshutters a few times now in the past few months and on both instances it was an emergency repair (December 24th and on a Sunday). Both times the service was extremely efficient. I have been working in the service industry for many years now and it always baffles me on how certain company deals with their clients. For once, I felt taking care of which was very refreshing. Personable, efficient and knowledgeable.
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Great product! I had them installed when we built the house. We have big windows facing west and when its thirty below and the wind is blowing we put them down and the temperature in the house goes up. They are far better than insulated drapes in keeping the house warm. I priced the drapes for the six windows and custom drapes were more than the rollshutters, installed during building.
Great company to deal with as well as a top quality product. Prompt service and installation even for our business that is located 200km away. Shari has been particularly helpful throughout the sale, installation and after sales service.
Rolco has done a wonderful job on replacing our old bar shutter with a gorgeous new silver shutter. Our three older shutters were 16 years old and operated the same as the day they were installed. Highly recommend the product as well as the service.
Charged me 300 for travel time! Their rollshutters that they initially installed got stuck on the track (they should have stood by their work). Instead, after looking at it, said we need to get some parts at our Okotoks shop and come back. THEY CHARGED ME 2 HOURS TRAVEL TIME EXTRA TO GO TO THEIR SHOP IN OKOTOKS AND GET THE PART! This is the most unethical business practice I have ever seen. I even called and asked if it was a mistake and asked the owner to look into it. Nope. They charged my credit card a total of 730 for a couple of slats an 1 hour work.
When it comes to customer service/professionalism/and workmanship Rolco is outstanding. Shannon listened to what I was saying, confirmed she understood what my problem was and set up a time for the work to be done. The crew showed up on time and did the repair. What a pleasure to deal with a company like Rolco. People are all too quick to criticize but slow to compliment. I personally give Rolco, Shannon and the service guys a triple A rating. Ross M Calgary November 2020.
I needed security shutters for my business and called a few companies. Rolco was the first to come out and see what I needed and they were the first company to send me a quote (the next morning). I decided to go with them because of the quick and professional response and I was not disappointed. I was also pressed for time and Rolco did not drag out the process and discourage me. They got the job done fast, professionally and friendly. I would highly recommend them. Thanks.
I didnt use Rolco’s services as it didnt fit with our particular morning East facing issue we had. But the responsiveness of Shannon when I first called, and Sheri’s also very quick follow up and solution offerings were prompt and thought out. If I required the product, i would definitely consider this company.
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