Olathe, United States
13620 S Black Bob Rd
$$
+1 9132547589
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I got a great deal on the dog food I was looking for, with a bonus discount to order online and pick up in store. So that normally would have been a 5 out of 5. However, when I arrived to pick it up, I told them my name and the associate went and pushed over an overloaded cart (eight 45 pound bags of dog food) and then walked away. He didn't ask if I needed anything else or if I needed help out. Another shopper ended up helping me get my cart out to my SUV. Great deal, good supply of on hand foods, but overall lackluster customer service.
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These are two separate Yellow tangs at Petco today.. Really people, you should google what they are supposed to look like because it is NOTHING like that. Both of these fish (and one more I saw) are on the verge of death. MAYBE with a lot of work I'll be able to keep one alive and have it looking healthy enough to GIVE away considering its fins are almost completely gone. The idiot who checked me out claimed they will \look normal eventually\.. I highly doubt if they get called out in that lie because this fish is almost certainly not going to make it a week. I'm just hoping he doesn't crash the rest of my tank. And yes, people, I know it is just a fish and fish die. But consider that this is a wild caught creature and is being killed by incompetence. Would you be ok walking through a store and seeing a dog in this bad of shape? Petco should not be creating a demand for fish to be imported just for them to be killed because there is no one taking care of them at the store.
SHAVED our beautiful Golden Retriever when we took him there for a haircut. 12/10/20. Shaved him. He looks terrible. And then they said that’s what they normally do. They have no clue what they are doing. Manager would take no responsibility. Please don’t do business here. Literally the worst experience of my life and my poor dog :(
I personally didn't set foot in the store. But my wife on the other hand whom I happen to trust her judgment by the way tells me that she will not be visiting this store again especially if she likes to keep her wallet out of clear and present danger apparently the items that she chose to purchase at this store conveniently out of stock at a different store therefore she had to buy these at three times the cost watch your wallet folks if you don't mind watching Dead Presidents marching a parade down the street and away from you visit this place but if you'd like to keep them marching into your wallet go somewhere else
This review is not a reflection of the store itself, but rather, the grooming department. Today I had an unfortunate interaction with one of the groomers. My dog, who has been there multiple times, is incredibly excitable, but has never had an issue during any of the times he was treated there in the past. Today, apparently they were unable to provide services for him due to his wiggling; fine, not a big deal. However, what was a big deal was how rudely and unprofessional the groomer went about informing me that they would not service my pet. She didn't apologize, explain the issue, or anything; instead, she demanded the ticket back and proceeded to crumple it up, basically in my face. She then rudely told me he needed to be sedated and then walked away. We proceeded to take our dog to another store where they trimmed his nails without issue. There were a plethora of ways she could have handled the situation, but instead, was rude and downright awful. Customer service is apparently not a skill she cares to possess. Because of the situation, I probably will not be back to the store itself, as I really do not want to see her hateful face ever again.
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