Oldbury, United Kingdom
Albert St
N/A
+44 1215431266
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
It used to be a good clinic but now the service is appalling. I ordered my mum's repeat prescription 04/12/20 through Pharmacy2you, to be told today 14/12/20 that my GP is still to approve it; that is 10 days! I tried to call them twice this morning, I waited over an hour each time, no answer; funny is that the automated message says they appreciate my call and won't keep me waiting long. So this afternoon, after trying on the phone again, I went there (you now talk with them through a window); she shrug her shoulders and said they are busy and the prescription will be done on Wednesday! I have no idea what they are busy with, as my mum and I had no appointments since the crises started in March and I can just imagine after this experience that it will be impossible to get an appointment anyway.
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I symphatize with the GP due to the current situation but the receptionists cut the phone call after waiting for 30 minutes. Shameful and Rude.
Shameee 45 minute waiting for answering the phonee
A total nightmare carnt ever get a appointment and when u do ur always called in late by at least 30 mins recepanists are rude and not polite
My personal experience at Oldbury Health Centre has been nothing but positive. I changed to this surgery after being with Oakham Surgery since birth as the service they were providing was terrible and in my opinion life threatening. They tried to diagnose a lump on my testicle OVER THE PHONE! After moving to Oldbury Health Centre and contacting them with the same problem I was examined by a doctor, sent for an ultrasound and given blood tests. The kind of service you would expect. I live with anxiety and the service and care I have received from OHC has been amazing, I have been sent for CBT, talking therapy and offered medication. The doctors have always been brilliant with the service they have provided me. My old doctors just shoved me on medication and left it at that for my anxiety.
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Wheelchair-accessible entranceWheelchair-accessible toilet