Oldham, United Kingdom
The Unit, Stockfield Road
N/A
DeliveryIn-store shopping
What can I say, what a really friendly company Hunters Knives is. I was looking for an archery bow for my son, I didn't want to spend too much but didn't want anything too cheap either. I emailed them through their contact us page and got a response very quickly and the helpful advise soon followed. I would like to thank Paul for all his advice, the bow was exactly as described and I managed to save a few pounds in the deal. Well done guys, keep it up!
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Ordered and paid 8 June. When contacted them I was promised delivery that week. No show so chased up again. Sorry we didn't have product. I didn't kick off but wasn't happy. I then gave 4 choices I would have instead. They had one at this point I may add was very helpful and agreed next day deliver or day after. Product came was well happy very nice product. Product id give 5/5. The service was 1/5 to start but then In my eye improved to a 4/5. As long as look after me would use again.
I had a very poor experience. There is too much detail to want to share but I placed an order that never arrived, it took many days of emailing, leaving phone messages and eventual contact via Facebook for them to let me know it was to be delayed. I asked to cancel the order and then it took weeks to get my money back. I lost count of the number of emails and phone messages I have had to leave this company with no response. There was a very delayed response time and virtually no sharing of information. The one single excuse I received through weeks of frustration was that they were moving premises and hence there had been delays. It took threats of legal action for them to return my money. I would strongly advise anyone to avoid this company based on my experiences unless they completely change their lack of professionalism. I then went a rival company, made one 30 second phone call (yes they answered their phone which Hunters Knives never did) and received my order the next day. Easy. Avoid. Go somewhere else. Can I give them negative stars?!
Delivery was considerably slower than suggested (not that I was in a hurry, but it's nice to have some idea when something is going to turn up), and communication was haphazard, but my knife eventually arrived safe and well packed. Also, one of very few places I'd found online where I could buy the particular model I wanted in the UK, and that's something to bear in mind: great product range and competitive prices, if you don't mind waiting a bit. Would buy again.
I placed my first order with Hunters Knives last week it arrived in one week in perfect condition. I am delighted with my purchase and will buy from again. Cheers fellas keep up the good work! Regards to the team Johnnie C
All I've been reading are a lot of bad comments and a fair few good ones. Yes delivery wasn't between 3-5 working days as stated because when you purchase something they have to do a background check then need your ID to prove your age. But once that's completed and you give them what they need then it will get sorted and delivered straight away. And for the messages, sometimes a day or two to respond but they don't have 8 arms. I'm happy with my purchase and will defo be buying again. Thank you :)
My third purchase from Hunters Knives, a curly birch SkogKnife. The quality of the knife and the sheath is superb, as promised and the blade was razor sharp straight out of the box. I placed my order on Monday afternoon and received the item on Wednesday even though I had expected to wait up to 5 days for it to arrive – Not bad considering I live in Ireland. I have always experienced a high level of service from these guys and will continue to recommend and use them for future purchases.
Poor service. My order was only partially fulfilled, despite them taking full payment and they just ignored my last email. There are several other knife suppliers out there who provide a much better service than this.
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