Oldham, United Kingdom
15-17 High Street
$$$
+44 3443325212
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible lift
Easy access and no problem buying my goods. Quick service at the till.
like
Good place to go shopping
It's clean and tidy staff are great
friendly staff,perfect customer service
Absolutes disgusted by the way I was treated at Sports Direct Oldham, Having bough pair of karrimor trail shoes yesterday, I later realized once getting home that the pair design was slightly different under the sole which seem to have breathing hole. Having concerns that they may leak, I returned the following day to explain that these are different to the ones on display which didn't have breathing holes. However, I wanted a refund due to the difference in the model design (they didn't have the display pair in my size). I was told I could not have a refund due to policy. Then speaking to the shoe manager his attitude just got worse. (not sure what customer service training they provide at sports direct, but it looks like they don't) I explained they are different to what was on display (new model) , and his reasoning was that they will not leak with a cocky attitude. I don't want to take that chance of buying a pair of shoes to later come to have those holes puncture (which looked like they easily could). Also I was under the impression I would receive the same pair as what was on display. Which was not the case. So surely this is classed as 'false advertising'. I have also bought a different pair of 'waterproof' shoes from sports direct in the past and they have leaked on a repeat basis (again false advertising). However, I have no other alternative to take the credit note. Sports direct must be getting desperate if they can't offer a simple refund where so many other companies have such a standard refund policy to do so. Shame of Sports Direct, lets see if head office can resolve this issue.
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