Oldsmar, United States
250 Pine Ave N
N/A
+1 8887608899
Horrible experience thus far. I have purchased both commercial and residential properties and have never had any bad experiences with the appraisers or appraisal process up to now. NAN is the \firewall\ company between my appraiser and my bank. Despite being the person (customer) paying for the appraisal I do not have the ability to contact NAN or the appraiser. An appraisal was ordered to be done in early March. The appraiser was on the property on March 10. Everyone involved assumed the appraisal would be completed by March 15 or so. The appraiser had verbally agreed to have it done no later than March 24. Contractually it was supposed to be done March 30. Here it is March 31 and still no appraisal. Last week both brokers reached out to try to get an update from the appraiser. He did not respond to emails or voicemails. He seemed to have simply disappeared. All parties involved were genuinely concerned for his welfare. Turns out he was just being rude, unprofessional and disrespectful. Appraiser finally surfaced and said he could not get the appraisal done due to not being able to get comps due to snow. Not plausible. I live in the area and actually drive past the property at least every other day. My trips have been delayed by one day due to snow along the Arkansas River, a portion of highway that may have been slick, but the appraiser would not be driving that highway to get to the property. Yesterday the appraiser said he had submitted the appraiser to NAN and yet as of md-afternoon today no appraisal is available. I may end up losing my home due to the extremely poor service. This is unbelievable. This process needs to be improved. Both NAN and the appraisers they use need to be accountable by either a government entity (not my first choice), but they are both disconnected from the actual customer.
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When I first starting doing work for NAN Chris was my go-to guy. Incredibly fun to work with. I started getting orders from Amanda Jackson who was a delight to have as a liaison. I had the pleasure to talk to her a couple of times. Sweet, funny and nice. I sent her an email on Friday asking if she was geared up for the Super Bowl. She said it was crazy in Tampa but that is expected. She also gave me bad news that she was no longer in charge of Texas Appraisers. Disappointed but I will keep in touch with her via email. Missing her and her emails already. She really is a great gal and a asset for NAN
Chris McGuire with NAN is absolutely phenomenal. He has gone above and beyond to get us to the finish line on any appraisal we have needed help on. We recommend NAN to everyone. NAN is our number one choice for our appraisal needs. Thank you from Austin Mortgage Lending and IME Mortgage Processing
I cannot speak highly enough of Barb and Chris at NAN. They saved the day when I was in a huge bind with two other appraisal management companies who dropped the ball on an FHA appraisal order. They went above and beyond, even calling me in the evening to let me know that the appraisal had been delivered. It was a nightmare situation, to say the least, but a new home builder was threatening to charge 1.5% of the sales price for a 1 day delay, due to the appraisal delays. They truly saved me from having to pay thousands of dollars and I highly recommend working with them. I know that I will be! Thank you so much.
They must have a lot of fake reviews. They are absolutely horrible and put wrong values on more than 3 of my appraisals. The review process is bs because they never fix errors or valid issues. I'm surprised they're not in a class action suit. Count me in if you decide to file against them.
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