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Genesis Health Clubs - Cass

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Omaha, United States

genesishealthclubs.com
Gym· Basketball court· Fitness center· Indoor swimming pool· Physical fitness program· Yoga studio· Trainers· Body shaping class· Indoor cycling· Personal trainer· Sauna

Genesis Health Clubs - Cass Reviews | Rating 3,9 out of 5 stars (5 reviews)

Genesis Health Clubs - Cass is located in Omaha, United States on 7777 Cass St. Genesis Health Clubs - Cass is rated 3.9 out of 5 in the category gym in United States.

Address

7777 Cass St

Phone

+1 4023430486

Service options

Online classesOn-site services

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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C

Cborsh11

I was a customer back when it was 24 hour fitness. Honestly the gym itself on cass is a great place. Staff is friendly and professional and customers are all super nice. My issue lies within the contracts. With the pandemic they aren't offering any alternatives except to freeze your account for a fee. By the way, while they're charging you a fee for freezing your account, it also doesn't take off if you signed a contract, it only prolongs your contract. Some of that is on me for signing the contract, but the contract says nothing about worldwide pandemics and their lack of understanding for customers concerns shows they're only after money. Sketchy business mentality with no empathy or understanding to provide alternatives or waiving cancellation fees for customers in difficult situations. For those reasons I will never rejoin genesis again.

S

Sheila Cobb

I love to swim as my form of exercise and enjoy the soothing hot tub. I like that it is open 24 hour so that I can come anytime that works for me.

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Tyler Cutro

Wish I could give this place more stars as I preferred it amongst the other gyms but as the cleanliness was an issue before the pandemic, during covid got worse. Walking in and seeing all the staff not wearing masks is zero reassurance. Canceled after seeing no one cared for others with health conditions and disabilities.

C

Christina Kadlec

Horrible business practices. We loved the gyms, the amenities, the locations, but we will never be members there again. When pandemic shutdowns hit, they continued charging membership dues even though the gyms were closed. After a series of calls and emails, I was able to get them to pause payments, figuring we would eventually go back. Then, without any kind of heads up - no phone call, email, letter - they resumed taking payments from my account. The location where I signed up was closed for remodel. The closest location to me was permanently closed. I went out of my way to go to the Crossroads area to talk about my membership. Long story short, I ended up paying 100 and an additional month that I wouldn't use just to end the contract. (I'm pretty sure that 36 month term was snuck by me upon signing. That one is on me for not being more insistent on viewing the terms of the agreement.) This should be the end of it, right? Months later, I get a voicemail saying I still owed a balance. I left a voicemail back saying I had settled my account and there should be no reason I owe anything. I did not hear any more about it. Then today, I get a letter saying I still them roughly 45. For what? I call the number on the letterhead and the call disconnects after 3 minutes of hold music. I call the club and the snarky manager acts like I'm some kind of delinquent, telling me I owe for June 2020. Why haven't I gotten any statements, emails, calls about this for the last 6 months then? They tell me that they have been trying to contact me?!? Other than that one voicemail I'd heard nothing from them. I tried calling the number for Member Services. 4:50 p.m. and no one answers. No option to leave a voice mail, it just disconnects after the greeting plays. Beyond frustrated. This truly makes me sad because we liked their facilities, but no way I would ever be a member there again. This is the epitome of why people hate gym memberships.

B

Bebe McCammond

Edit: Removed a star the gym has gotten worse in the last year. Men just drop weight to the machines upstairs drop drop drop. It's more like a meat market then a place to workout. Added a new pick of one of their instructors laying on top of the clients. You take a tour of the gym they show and tell you all about the things they offer, but look closer. Not a single usable basketball in the court, mold in the womens showers, very few of the earbud outlets work on the machines, most of the employees are too busy talking to each other than working, the mens showers have no doors, and classes are few and far between. Positive is they are close. If ANY other gym would open in the neighborhood this place would close.

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