Onawa, United States
2720 Iowa Ave N
$$$
+1 7124332789
N/A
Kerbside pickupDeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
CoffeeKids' menuLate-night foodQuick bite
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Just in there the other day went into wash my hands and order my food. 4 to 5 people staying behind the counter. They told me that you have to order your food through the self ordering board. If I and everyone else does not want to touch a self ordering board that everyone is touching with a pandemic going through. Every McDonald’s I’ve stopped in the kiosk are turned off and pushed out of the way because they understand as a customer we don’t want to touch what the last customers touched. So I left to go out and go through drive-through got in the drive-through waiting found out they don’t serve a big breakfast with hotcakes. Their franchise is among eight of them among Iowa all the way to Fort Dodge I do not serve a big breakfast with hotcakes and think it’s OK for the customer to touch a kiosk. Shame on Cody regional manager he called me today at 9:58 AM 12/18/2020 to give me reasons why his region as a manager is not having the workers ringing people out he used excuse to keep His employees safe from the pandemic. I may have a greed with that but every McDonald’s I go into has a plastic shield in front of cashiers and they do not use the kiosk and you have very little contact when you’re using your bank card to pay for your food. I tried to reason with Cody why as a customer we would not want to use those machines. He basically told me he didn’t really care. I asked him which eight stores he runs he would never tell me that but it is a franchise that owns the one in Onawa Iowa and one in Fort Dodge for sure if you walk into a McDonald’s and there using kiosk. I suggest you walk out and go through drive-through. And make a complaint with McDonald’s corporation. SHAME ON YOU AS REGIONAL MANAGER CODY. PS MADE it clear that they’re owned by a franchise they don’t have to follow McDonald’s corporation. I also told him I wouldn’t come to another store they run. yes I did tell him I would be posting this.
Told the lady that the coke was weak she said she would check the machine. Came back and said it was all good . Donald's would not like weak coke. 3 of us and we all thought it was weak. It was weak.
Went in to order and it was card only. To use cash you had to go through the drivethrough
This McDonald's is the worst I have ever been too the customer service is so bad with the attitude I guess that's ok when it's small town and local folks have no where else to go pretty sad mcdonalds
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