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Optima Car Rental

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San Cristóbal de las Casas, Mexico

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Car rental agencyCar leasing service· Car rental agency· Car leasing service

Optima Car Rental Reviews | Rating 4.1 out of 5 stars (8 reviews)

Optima Car Rental is located in San Cristóbal de las Casas, Mexico on Calle Diego de Mazariegos 39-Interior #1, Barrio de la Merced. Optima Car Rental is rated 4.1 out of 5 in the category car rental agencycar leasing service in Mexico.

Address

Calle Diego de Mazariegos 39-Interior #1, Barrio de la Merced

Phone

+52 9676745409

Open hours

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K

Kyle Sanchez

If I could leave zero Stars I would. We rented the car for 10 days and everything went smoothly in the beginning. The sales agent spoke English quite fluently and was very accommodating. When I got sick and had to return the car after only 4 days with 6 days remaining is when things got ugly. They refused to refund a single peso. They said that their accountant had already spent the money and even though I paid in cash there was no way they could refund me. Meanwhile they are able to rent the car out. the sales agent was less than accommodating and seemed to forget how to clearly communicate upon returning the vehicle. Losing over 300 US dollars by returning the car early while they are able to continue to rent it out and make money is unexcusable. when I called and tried to negotiate a compromise where they only refunded us half of the remainder they said that there was no way and they had already spent the money. I had a friend call today and they are running out the exact same car that I returned so they can double their money and then they are telling me that it is still available for me if I wanted it. heads up on these guys they do not play fair and I would not recommend them at all!

T

Tobias Wiegand

Great rental company. Even though it only offers 4 different kinds of cars it basically covers all needs for a rental car. The prices are economic and include all kind of insurances. Mileage is always unlimited. The staff speaks Spanish and English. They are straightforward and always available in case of an emergency. Our car was in a good condition and with 90.000 km not overused yet.

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Ian Kelley

Really nice service and fair price. No hidden fees and car was good..

H

Hanna

You have to be at least 25 years old. That’s the first car rental where they have these rules. Very disappointing for us.

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Harvey Koffman

Had an excellent experience after renting a car for 5 days. The car was clean and in excellent shape. The staff person we dealt with spoke English as well as Spanish. Of course, we had to pay the high cost, very high deductible insurance, but that's pretty standard in Mexico. All in all, a very good experience.

D

David Kyle

The staff were accommodating and helpful. They extended a special effort to provide the car I wanted in short order. The return process was friendly and without stress. Their English is very good. Note that their cars are not new by any means, but the prices are very reasonable at the current exchange rate. I would use them again!

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Nicholas Panayi

Rodolfo and his car rental is just perfect. Prices are great - including insurance etc. Super helpful (great English speaker too). Support the great local companies instead of those huge car franchises.

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Juliet Ellerton

The staff were helpful and the prices seemed reasonable. They only had one car available so recommend booking early. It was a Nissan like the taxis, pretty old but did the trick!

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