Redlands, United States
458 Orange St
N/A
+1 9093350300
Toilets
Wheelchair-accessible toilet
Being a professional photographer my eyesight is very important to me. Dr. Navarro and his staff have provided me with exceptional service.
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I wish I had found Dr Navarro and his staff sooner! Everyone is kind, friendly, and very professional. I had my eyes examined and got a new prescription. The examination was thorough. The assistant helped me choose frames and found me glasses that I love. I came back to get collagen plugs because I have dry eyes and can’t use drops. Wow! What a relief. They’veAlso taken excellent sanitary precautions during Covid. Excellent experience all around.
Dr. Navarro is wonderful and the staff are very friendly. I work as a physician assistant in urgent care and I would recommend any of my family or patients to Dr. Navarro. Thorough evaluation, good bedside manner, clear instructions, recieved my lenses in 7 days, good quality glass. Got me right in and took extra time to see me. He discovered abnormal lesions on my retina and took time to take extra pictures as there is concern that these lesions may be linked to colon cancer. He even took time to explain things to me. And when I followed up with a GI doctor, took again extra time to discuss the lesions with my now GI doc. I'll be getting further workup in the next few weeks and I'm doing well. I'm grateful to Dr. Navarro and his staff for their high quality of work. This finding has likely been present for years, but was missed by other optometrists. And information like this isn't pleasant to hear, but it could save a life and the sooner you know, the better.
Although my past experiences have been positive, today's experience has triggered great anxiety due to overcrowding in the doctors office during COVID 19. There were so many people in the office today, with masks falling down over their noses, and no places to sit, I am now worried about being exposed to the virus. After returning home and explaining the experience, I am now having to quarantine myself for the next 14 days with my family. This was the first time I ventured out to a doctor in six months, because of preexisting conditions. I will never do this again. When I first got to Orange Plaza Optometry, there were five other people in the office, so I stood outside to wait for the Dr. When I left there were at least ten people, no place to sit, and people were elbow to elbow. I couldn't safe distance myself at all! Shame on overbooking during a pandemic. I hope the assistants stay safe, as I am worried about their health. I do not recommend Orange Plaza Optometry, as it is a very unsafe environment.
I was instructed to come back for contacts, one week after my initial appointment. I had told them at the initial appointment that I didn't need to come back in one week but I just wanted my glasses and contact prescription. The receptionist there insisted that I come back after one week, and after that one week I came back, only to find out that I didn't need to come back at all. Staff and the doctor at this location are very misleading in their instructions, and they're very good at insulting you once you have a complaint. I was told, straight from his mouth, by dr. Navarro that I was not an intelligent human being. I would suggest going to another place to get your eyes examined
I have been a patient of Dr. Navarro's for almost 10 years now and have always been happy with the outcome. I have went to other optometrist in the area and they are less knowledgeable, so I decided to stick with Dr. Navarro. Because of him I learned I was having allergies (something I've never had before), he treated my dry eyes, and helped me understand by explaining his diagnosis of what I have. I never knew what a prism was or even heard of it. Thank you so much Dr. Navarro and his staff for always providing us with excellent customer service and showing us that you guys do care about your patients.
I have been to several optometrists in my past and I can say with confidence that this has been one of the best if not thee best! The staff is very welcoming and helpful! I will continue coming here as long as I live within an hour of the location! Customer Service is very important to me and they surpass my expectations!
Great place, went for a fix on my glasses. The serviced them quickly and where very nice.
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