Orangeville, Canada
163 First St
$$$
+1 5199422598
N/A
DeliveryTakeawayDine-in
Good for kidsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeHealthy optionsKids' menu
This subway is terrible, I haven’t gone to this location is 4 years due to knowing the service and quality of food. Unfortunately, I decided to get it another try today and again will not be going back. The meat and vegetables look like they have been left without refrigeration for days, some are moldy or have flys swarming around the bin. The employees mostve just moved to Canada because they barely know a lick of English. They also are rude to the costumers, yelling at myself and other costumers that entered the establishment simply because we don’t understand there language. Half of the options that subway offers aren’t available at this location. It’s purely a waste of time and money.
like
I've been having subway sandwiches for a long time across two countries and this is the first time that I had a really bad experience worth talking about. This was my third visit to this particular subway location and it went very wrong. Before I go into the details, my advise to the server/cashier is that it's your duty to deliver excellent customer service at all times. If for some reason you don't want to do so or think that being rude to customers is a virtue, then find another job. Firstly, the young man who served me cut a foot long bread and gave me the darker side of the bread. i told him it looked dry and if he can please change it. He unwillingly changed it to the lighter side but it could have been five inches long. I commented that the piece of bread was quite small. He proceeded to argue with me that there is nothing wrong with it, etc. Anyway, with mega attitude he did cut another one and it went well from there...until we got to the cash register. I remembered that I had the Subway app which I opened and asked very nicely, if he can remind me where to find the QR code. With as much surliness he can muster he said to me no, that's MY app and I should know where to find the code. My daughter looked at him, then we looked at him and I very quietly said to him, you are not quite helpful today are you? His response to me was \I was never trained on the app.\ I could have been really stubborn and stand there until I found the QR code, but I opted to make my purchase, and leave the store without any further incident. Not to mention, I did not get any points for my purchase. As we got in my car my daughter commented that he was very rude. Funny, she even took note of his name. I chose not to mention it here because this is about the highly-negative experience that could be a lesson in what not to do when serving customers.
It was fast and clean
My husband and I went here on the Friday of the jazz and blues festival. After leaving the restaurant to go to the festival with our baby we realized they overcharged us a third combo when we only ordered 2 combos. As if being overcharged a third meal wasn't bad enough, we also realized they didn't even give us the cookies for 1 of the combos we did order. So not only were we ripped off a full combo, but we didn't even get everything we actually ordered. I've never been so dissatisfied with a restaurant. Definitely won't be returning, and I don't recommend this location to anybody who doesn't want to be ripped off. Not impressed at all.
Very poor customer service. They need to do better and welcome their customers instead of being rude.
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Good for kidsToilets