Orlando, United States
1250 N Alafaya Trail
$$
+14077368089
N/A
Too cute!
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Tonight was my first time inside of a Babies R Us, and the first impression was awesome!! Luis was very well informed and broke everything down for us in a relaxed and professional manner. The store was clean, and the other staff were also friendly, professional, and courteous. Getting registered was easy and kinda fun actually. I'm looking forward to getting back there tomorrow and scanning items!
This store was awesome. Very clean and bright space. Everything that was on display functioned properly and was laid out in great presentation. Its also a pretty quiet place for moms and dads doing their baby shopping. The kids section is a different story haha.
Just left the store after waiting In line for 35 minutes at the customer service desk with 2 customers clearly in a dilemma at the desk, 2 customers infront of me and all of the workers behind the desk standing around twiddling their thumbs. I waited 35 minutes, and not one customer walked away taken care of. what a joke of a store, no one was doing anything, never coming back here. This is my home babies r us, I used love this one.
This is a mixed review of Babies R Us. On one hand, the customer service is lacking, on the other, it is really good. The store has a baby registry area that has been staffed by at least one person each time I have been there. They take your orders for things like cribs and items that need to be ordered, and they start a registry for you (sign you up and hand you the little registry guns). They do not really float from this desk though. The stroller aisle is only a few rows away from this desk, but we could never find anyone to help us with the complexities of the strollers. This is a 180 degree difference from Buy Buy Baby, where they have personnel in the crib area, and the stroller area. We ended up pulling strollers down off the display and driving them around the store to find which one we liked, which I don’t mind; but a pregnant lady might have trouble doing this herself. I’m sure that if we took the time to ask someone, they would have found someone to help us. I just wish they had personnel roaming the aisles looking to help like Buy Buy Baby has. On the other hand, the staff in the back warehouse is amazing. We ordered a crib (which is delivered to the store, not your house). When we went to pick up our crib, the box it was in was too wide to fit in my SUV. The guy who carted it out for us helped me tear down the box in front of their store (I was parked at the curb). We tore it down, and he helped me fit each piece into the SUV. He didn’t have to do that. He could have said that he wasn’t allowed to open them up, and could have left the box on the curb with me and my pregnant wife, and we would have been out of options. But he didn’t. He cut it open, helped us load it, and then took the box and excess trash back with him. Really nice guy – wish we would have taken down his name. Great staff when you can find them – needs more staff roaming the store.
I loved shopping here before and after my baby was born. I bought a ‘My 1st St Patrick’s Day’ onesie for my daughter last March, but we didn’t go anywhere so we didn’t even take the tags off. I went to BRU about a month later and was told by an employee that since the ‘season’ was over, that I should wait till next St Patrick’s day/season to return it. So I just brought it back and they said they don’t know why an employee would’ve told me that and that it only rings up as 1 Penny in their system. They didn’t offer any other solution or store credit. So ridiculous.
This location is great. The customer service is always good, wide selection, and good prices!
My recent layaway experience with Toys R Us has been surprisingly awful!!!! I made a layaway order, put a down payment on the day of ordering,and still one month later, I have no layaway account.Their computer system has been up, or froze, from what they say.They cannot cancel my order, refund my money, and no one,I MEAN NO ONE, can help me!! I have been to the store, talk to service people who are unauthorized to help me, I continue to get the run around,and I am absolutely 100% disgusted with their customer service and the way that they are handling this issue.Furthermore,they continue to charge my card,they I have not authorized, which also made my account overdraft.With all the that has gone into this fake layaway account of their, it would have basically paid for my small order. I want my money back, I want my order cancelled, and I will probably never use them ever again.I have been a very loyal customer for many years, but this is just so beyond nu-exuseable. I will be contacting the BBB soon.
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