Orlando, United States
1101 W Kennedy Blvd
N/A
+1 4078750000
These guys were wonderful! Ryan, Deon (Alvin), and John are the bomb. They moved my piano from a second floor condo into our new home perfectly. They handled all our furniture with care. Here’s the best part. They move quickly but safely! I will definitely use them again!
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I've used J&J once before and didn't have a problem. But as they say \you don't judge a company by what goes right but how they react when something goes wrong\. And boy was I disappointed. They stored our Serta mattress for about a year while we waited for our home to be built. When it arrived, it was not wrapped or covered. I noticed when they were unloading it that it was around 75% covered in dirt. I was initially shocked but allowed the men to bring it inside anyway. I figured maybe I could wipe it down. Unfortunately, besides the dirt, it was damp and smelled liie mildew. I spoke to a gentleman in \claims\ and he told me to send pictures. I did. After receiving them he told us to file a claim and provided a link. We did. 30 days passed and no one called us. I called J&J on 8/1 to ask for the gentleman I had spoken with and he was no longer with the company. The owner got on the phone instead. After explaining what happened he basically dismissed it as tough luck. He said that we didn't buy insurance from them (it was never offered), and that even if we did, that they only cover .60 cents per pound. In essence, my 3900 was worth 12 bucks to them! I explained that as a business owner things go wrong. I happen to to be in the warehousing business in NY. He didn't care about my damages. He offered me 200 bucks to go away. I told him to keep it. He just didn't seem to care. I've been in business for 30 years. I would NEVER disrespect a customer this way. Needless to say I can't recommend a company that doesn't care about damages to furniture that people work hard for. I happen to be OK financially so it didn't hurt me but I'd hate to see someone who isn't as fortunate as I have been get burned by J&J. Guide yourself accordingly.
When evaluating using this business to our move on next December 18th I dedicated a lot of time in reading these reviews and I have decided to move forward with other company. About an hour ago a lady from J&J Metro called me (after two days) to discuss a quote I have asked over the website. After I said to her that I already closed with other company she just hang up without even thanking me for the opportunity of a quote. What makes me believe in all negative reviews posted here since this does not show the necessary professional behavior that a trusted company must have to endure in the business.
The company did a great job, from the initial contact roughly 4 weeks before our move, all the way through. They managed a multistop move from Brevard County to Leon County without issue, and did it within the quoted range. Would use them again
We just moved from Apopka to Ocala to a storage place as our home is being built. This three man crew went above the expected in the professional way to load a lot on a truck and unload the truck in Ocala. Was not an easy job, but these guys were great and I would definitely use them again.
Deli
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