Orlando, United States
600 S Kirkman Rd
$$$
+1 4072953100
N/A
Nathanial and associates are the best! Everything went well, and I made home safe.
like
Becky Basham is very unprofessional and rude! Stay away from this location!
I wasn't pleased with our initial interaction/greeting. The lady that assisted with my reservation was an older lady full of sarcasm and keen comments. She asked for my ID without first checking the system to see that I had already uploaded it as I was advised to do based off a phone conversation days prior. Their system seemed to be a little slow yet she would rush me to sign and or agree when it wasn't showing on the screen that I was viewing. This same lady made a comment to her coworker that was rude and may be considered racist to some. This was our first time at this establishment and we felt lost in the process. We walked out to get the truck which was told to us was ready but in fact was not. When they finally pulled truck up, there was a lock hanging on a latch. I inquired about the key and was told that it was with the key to the truck. The interior of the truck wasn't clean. It contained a stick substance on the steering wheel, dash as well as the window. Later that day after packing truck I use lock that was previously mentioned only to find out there wasn't a key. I called and spoke to a gentleman that was very helpful. He advised me to take a pic and text it to him. He made it to my home within 15 minutes to break that lock. I would say he by far was the most helpful and informative person representing Uhaul that exudes great customer service. I wish I remembered his name but I unfortunately do not. It wasn't the worst experience but most definitely not the best.
No residential propane refill after 20 minutes, two trips to the office and being told \he\ is on his way, I went elsewhere. And now they have lost me as a customer for life. I went with rhino trade in.
The staff is so rude, the lady who work in the costumer service it’s so disrespectful and they make me waiting 25 minutes for fill propane tank !
Deli
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