Orlando, United States
3500 S Orange Ave
$$$
+1 4072409999
N/A
Vehicle “cleaned” while I waited despite my resv time. Terrible job of cleaning. Dog hair everywhere. On steering column, on floors and seats. Back of rental vehicle reeked of pet urine. When I returned the vehicle to rental location a few hrs later, the attendant did not even reply/respond to my dissatisfaction with the cleanliness. I had to respond to myself, “Well I’m sorry sir. That’s unacceptable and I do apologize for this”, is what I said to him because he was completely ignoring me. “Our blower is broken” is what he finally said to me. After checkout complete a few mins later, no thank you’s given. No apologies. Nothing. Complete negligence of customer service and care. I will not be using U-haul again for my future moving needs. Certainly not this location.
like
Worst customer service ever! I cannot believe I actually took my friends advice. Their business is hopping so might think about having more than one or two employees in the building at any given time. Walk in business is brisk because it is impossible to get anyone on the phone and the one guy who actually is working is nowhere to be found. If I had the ability to post less than one star I would.Go anywhere but there.Stay away unless you have a day day and money to waste
I reserved a 10 size truck weeks in advance, when I showed up I was told the truck was not available, do yourself a favor and do NOT use UHaul, they will ruin your plans.
Extremely rude staff and doesn’t follow COVID protocols
Terrible service. Long waits. I waited 10 minutes in the office for an employee to show up. The office was completely unstaffed. While I waited Manager was in the parking lot aggressively driving the trucks . the manager Alex would peel out in the truck. Flooring the gas pedal.
Highly inefficient, was left alone in lobby \u003e15 minutes just trying to get keys for my rental.
Great customer service, these guys go above and beyond to make the experience a breeze. Very helpful and informative.
Deli
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