Osoyoos, Canada
7906 Main St
N/A
+1 2504957223
We have a two bedroom suite with a walk out patio to the beach. Wonderful room. But for 400/night, I expect the place to be better appointed. We have to keep asking for more towels; room service is always late. No salt/pepper, dull knives, hard toilet paper, no place to wash your feet from the beach before you enter the hotel... I really like the location though. Free kayak rental for guests.
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Overpriced for what it offers. We have requested room cleaning service for three days in a row and never even had a towel changed. I did not find the place particularly clean either, we had to look at dirty towels in common patio areas piled up in a corner for days. There are many areas that they can improve, for example The beach, which was the selling point for us, wasn’t clean either, while the other hotels on the strip take care of the lake side by raking up weeds that pile up in the foreshore, the holiday inn simply leave it as is.
Nice room with a REAL tub!! Ok I know not everyone is a soaker but with the hot tubs down (covid) a real tub is great. It doesn't really matter much to somone just wanting a shower what tub there is but to the rest of us... big room with nice veiw. Fridge, microwave and capsule coffee marker. Personal note I tend to bring teas or instant noodles with me and I miss a simple kettle in the room. Frond desk is friendly and the.place is clean. Bad news... as a gold member a I asked for late check out. So far 2 calls and the house keeper have ignored the request. Don't expect to sleep in. Even though they took the request. Now I would be remiss in saying this has been a one off and only happened here. Nope last three hotels I've requested late check have taken the request the night before and ignored it the next morning.
The room was very warm, which in the winter was very much appreciated. A star was docked for very poor customer service. There was no bath plug for me to have a bath, I called the front desk and they said they would find one and call me back...but they never called back or brought me one. Another star docked for the balcony door not sealing properly and the sound of blowing wind whistling through at all times. Another star docked for having an extremely icy, slippery patch near the front entrance that wasn't marked as slippery or hazardous, but very much was. The rooms have no towel rack near the sink for a hand towel, or room to put toiletries. Otherwise, lovely view and decent location. They let me check in very early which was a bonus.
Great location. Good staff. But they are renovating so alot of unfinished suites.
Ive check in March 24-26, upon checking out the guest service told me that she will email me the receipt. On the following day, I phone the hotel then I found out that they don't have my email on file.April 2, I phone again they hold me for awhile, then I spoke to this NOOR a guest service Associate, who is do RUDE AND ARROGANT, instead of the apologies she just told me to what your email and wait for the email. I asked her what your name and she spelled her name in a sarcastic way. to the leadership and management of this hotel id not think your rude GSA(Noor) is a good asset of the company.very worst customer service.
Stayed here 4 times. Nice staff and friendly service. Right on the lake, with BBQs ️and chairs for guests. The rental shop around the corner has fun options, most of the staff there are respectable if you respect them as well. Never tried the indoor restaurant.️
The rooms have great views & are nice and clean. Comfortable beds. We will definitely stay here again. Thank you!
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