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Otero Federal Credit Union

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Alamogordo, United States

oterofcu.org
Credit unionATMFederal credit unionMortgage lender· Credit union· ATM· Federal credit union· Mortgage lender

Otero Federal Credit Union Reviews | Rating 2.7 out of 5 stars (8 reviews)

Otero Federal Credit Union is located in Alamogordo, United States on 1200 E 10th St. Otero Federal Credit Union is rated 2.7 out of 5 in the category credit unionatmfederal credit unionmortgage lender in United States.

Address

1200 E 10th St

Phone

+1 8003769000

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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D

don cobb

Still not worth doing business here. I came years back to open a bank account and try it out. To open it's 25, that's all I out in there because I already didn't trust them. Three months later I still hadn't received my debit card, after many calls of course there reasoning now was because they feared it to be used for fraud. So I closed the account, costing me the 25. Present day still come to do business here but still annoyed by how unprofessional they are. I call ahead to schedule with notary, they say I don't need an appointment, that's great, but when I show up and wait there goes lunch break because I had to wait. I get it your busy, hence the point of me scheduling ahead, so I don't miss more work. So from what I've seen, OFCU doesn't work with people.

S

Samm Kanios

Monica at the front desk was incredibly nice with helping open a checking account. 10/10 would recommend.

B

Blair Black

Very slow. I have an acct only for my vehicle and usually when I go i am in the drive through for 15-25 min.

K

Karen Roth

In July I had OFCU take out my Roth IRA and send the money to my New Current Banks savings. I was told this was done they gave me a receipt. I told them I do not bank with them anymore. I kept checking for the money nothings happened. I called and was told it takes time to transfer the money. So I waited I found out today they still have not transferred the money, yet OFCU never called to let me know what was going on. Instead of transferring it to my Current Bank they have still have it! It was only put in my OFCU savings. Thank God they did not lose it. I have tried to close my accounts with them and every time I do business with OFCU they do not comply with my directions. Once again I have to correct the mistakes made with this bank.

S

Stephen Newell

Don't let them trick you with insurance for a loan. They take the money plus the interest as well. The insurance is just for incidental. If nothing happens to you and you pay off the loan they keep it all.

C

Christopher Brennan’s

**DO NOT FINANCE THROUGH THIS BANK** in 2017 I purchased a new vehicle at the local Toyota dealership, and used OFCU to finance the loan (went with the lowest interest rate). I established monthly automatic payments, and personally mailed in additional checks (in between monthly payments) to go towards the PRINCIPAL of the loan. On **3** separate occasions OFCU received the check, but did not cash it, until weeks later. Also on the most recent incident they charged me INTEREST on the additional check made for the PRINCIPAL of the loan. Save yourself the headache of dealing with these inexperienced bankers, and go with a different bank. I will be refinancing soon Given *2* stars (instead on 1) for the call representatives are always polite; however they seem undertrained, and the member who can “fix” the issue is at “lunch” every time I call (mornings, afternoons, evenings)

P

pits megee

I have never experienced bad things here, I have always had great customer service, always greeted at door,only problems I have seen is customers who want the bank to break rules.I like it here and think the people are great

D

Danyel Fladhammer

This bank is horrible!!! Tried to close my savings account and would not give me back my money!! Would not recommend this bank to my worst enemy!!!

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