Otopeni, Romania
Otopeni, Ilfov, 075150
N/A
+40 212338877
I would give them a minus star.... A package that left Bucharest on Jan 27th 2021 has not reached it destination not even a month later. Moreover, UPS is not capable to provide the customer with accurate info regarding the delivery. As far as I am concerned, the quality of the service is execrable, although UPS claims to be the biggest parcel delivery company in the whole world. Not to mention that they are awfully expensive while not granting any guarantee on the service provided. Please see their terms and conditions and you will clearly see that they do not take any responsibility with regard to the completion of the delivery. It is absolutely unbelievable...
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I had such a great experience today with UPS... They were delivering something in my building and I had a 'only to the door' delivery from Nemo... It was a heavy table... The UPS driver saw me struggling with it at the door and quickly volunteered to help me get it in the elevator and all the way to my door. Thank you so much! It would have taken ages for me to carry alone. Amazing service and I didn't even call for it!
Paid 65 for express shipping on an 80 small package. 5 days overdue and counting. No reason given, no information provided. Nobody answers emails. Was given a contact phone number. Nobody answers that either. Avoid.
After calling them to ask them to add my phone number and email to an international shipment where the store did not do it I have managed to get my package through customs with the help of their agent. He also asked for my phone number to add to the package. When it came time for the package to arrive, the delivery agent just marked it as undeliverable. I called them the next day, they denied having my contact information and told me they added it. That day the agent also marked my package as undeliverable, the next day they did the same and denied any wrongdoing on their part. The item I purchased from the US is now on its way back there because they refuse to help or even provide me any sort of information to fix this situation (\we've created a complaint\). I was willing to drive to get it but instead I wasted a lot of money three days of my vacation on this and stress. Thanks a lot! Cool company.
UPS does not respect deadlines - ever. I think I had about 7 or 8 international deliveries in 2020 alone and not once has the package reached my house as per the delivery schedule. I wasn't notified - not even once - of potential delays or status change (even if I signed up for UPS MyChoice notifications, on my phone and email). Customer service is absolutely terrible - when calling to see why my parcel is still in customs, I got yelled at - literally and repeatedly - by a lady accusing me of trying to avoid paying fees (I had paid 79 lei for express shipping alone for a 250 lei order, customs fees were only 50 lei, so I was definitely not trying to get out of paying, I was simply trying to get them to deliver a parcel within the timeframe I had paid for).
It took 4 working days to update and add a phone number to my order. The courier didn't scheduled any time frame and went directly to the order location. Try to improve your services guys, very slow and some of the customer support don't know how to send the correct information to the right department. Cheers to the guy from Monday morning who made the right correction to my order, give him a raise -\u003e [20.07 - 11:20 AM]!
UPC is highly unprofessional. I have been waiting for having my parcel delivered all day long and they lied saying they had made 2 attempts. No one called me, neither did they call at my doorbell. In Cluj, they don't give you the option to pick up your package yourself from their local address, hence there's no option for you other than wait and hope the driver will decide to call your number or doorbell. If he doesn't find the address, or doesn't find a parking lot, he just decides he couldn't find you. Your only option will then be to have your package returned to the sender, and God knows if you receive your money back or not.
Unprofessional.... unenthusiastic..... Deliberately delaying customs clearance..... I will never use UPS Romania again.
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