Ottawa, Canada
85 University
N/A
+16135625353
Shipping is fast, textbooks look perfect; but I so disappointed with the shipping cost. Spent 150 on textbooks, but local shipping is not free, and pickup service is also not available.
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I've always had great experiences at this store, both as a student and an employee. It's for sure crazy busy at the beginning of each semester, but the staff are very pleasant and all the Gee-Gee's swag is great! Plus they sell yummy ice cream sandwiches :p
I've had largely positive experience here. The staff are pleasant and generally try to help. If you order online first you can go to a special counter to collect the items without the long lines at the regular checkouts. Over the last year I had bought and returned books, rented and returned books, and bought other items. Overall had pretty good service. The staff are mainly students so they are not out to get you. The books are on the expensive side, and often Amazon has lower prices. But if possible I'd rather deal with a real store and not Amazon, so...
I ordered a textbook here and never received the call so I came in to ask if they knew how long it would be. They were no help. Finally my book came in and, as it turns out, I was straight up lied to about my order. I had ordered the book and specially asked for the paper copy and was told it would be fine. The one that came in for me, that I had waited over a week for and was 90, was an E-book. I mentioned it to the order manager who told me that if I wasn't happy to return it and to not come back unless I am called and then walked away. So if I never get called you just keep my money and never need to provide the product? That is literally what a scam is! This guy is so rude to customers and employees alike. I felt so bad for the girl working the counter at how rudely he spoke to her. The entire management is awful and I most definitely am not ever ordering anything from here again.
arguably one of the worst customer service stores I've ever been to. the store manager treats her staff like garbage and the sales associates are rude. overall, garbage
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