Ottawa, Canada
366 Hunt Club Rd
N/A
+1 6137397555
The price was good, but the service was awful. I booked this hotel specifically for the shuttle which I found out stops running at 11:00 pm, but unfortunately my flight got in at 11:00 pm. I called in advance to ask if I could book a shuttle from the airport and when I found out stop running at 1, I was surprised because it didn't say the hours anywhere when I booked. The man at the front replied "but did it say that it was 24 hours?". That seemed pretty rude to me. Checking in was fine, the guy that was working the night shift was really nice. He gave me a breakfast box and was very pleasant. In the morning, however, I called down to ask for a luggage cart to be brought up to my room. The man at the front, who I think might be the man from when I called about the shuttle, said "we don't have a bellboy... you have to come get it yourself". I understand if there isn't anyone to bring it up, but I don't understand why this man needs to be so incredibly condescending to his guests. Pretty bad service, would not stay here again.
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Exceptional clean rooms, very nice team, convenient location close to many facilites. Nice pool. Breakfast must be better but still ok
Very very very horrible hotel. Rooms are not clean and disgusting. There was food left under the table from previous people who stayed there before us. The receptionist told me that they have not open the room for three days. They changed me to another dirt room that haven’t been vacuumed at all. Matterses are horrible, no one can sleep on them How can this fit with public health measures especially with current Pandemic??? I talked to the manager about it and he closed the phone. I have pictures of everything i am saying
The staff was professional, polite and great to talk to. They always helped and guided us. We had to cut our trip short, so we had to check out a day early and they simply adjusted the charges without any hassle. This is my go-to hotel when I visit Ottawa now. Cheers! :)
Great rooms for spending 2-4 days nothing more. Service is great and rooms are clean all I can ask for.
A clean place. I loved the bottles oon the wall for shampoo, body clean an revitalizing. No small tinny bootles.no plastic waste.
Very nice facility close to everything. Nice rooms. Evening staff very polite day staff could be more courteous. Would recommend and would stay again
Lovely accommodations. Unfortunately the check out clerk was very nosy and intrusive with questions. Otherwise very good.
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