Ottawa, Canada
1050 Baxter Road 7C & D
N/A
+16135965155
Terrible experience. Came to talk about installing additional kitchen cabinets to the kitchen they installed previously (to a previous owner of the house). A designer called Barbara was rude to me, trying to get rid of me: she started with saying that there was a fire and all the documentation was lost so they can't help me; when I brought the doors to show, she didn't even offer me to sit and we were standing for 1 hour and 30 min while discussing. After some discussion of the design, she told me if I want to discuss the details of my kitchen I need to pay a designer. Then she told me they don't do this, as it's too small of a project for them and it's not worthy for them (although I wanted several additional cabinets, which isn't so small). Even after their sale manager asked her to give me a quote for additional cabinets she didn't. Her overall manner was rude and unprofessional.
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Had painted MDF, finish did not stand up to normal wear and tear (cracking and chipping around pulls). Service rep came, said that wasn't covered under warranty (just under 5 years) and would charge me 500 for an "imperfect" fix. Very disappointing.
We purchased a town house in Greystone village built by EQ Homes. They outsource kitchens and bathrooms from Deslaurier. So we had to schedule 2 meetings with W......, the designer assigned to us, weeks in advance. Comes the day of the meeting, we called their reception to say that we were on our way to your office to meet with W......, for our appointment; they answered "fine she is waiting for you". When we arrived the reception told us that W...... is on leave since 2 weeks after she injured her ankle. But none had advised us that the meeting was cancelled. We waited 15 mins to talk to the Sales Manager who offered no whatsoever apology. He just kept saying I don't know how we missed to inform you that the meeting had to be rescheduled... A messy way to treat customers buying over 1/2 million property. Definitely ZERO customer focus and consideration. In an openly competitive world, businesses like these should not survive for long. In a perfect world customers are treated well.
Cowboy kitchen company of Ottawa.. They installed a kitchen in my condo, and the workmanship was beyond embarrassing. To get a decent resolution was near impossible, the customer service was non-existent. DO NOT BUY FROM THIS COMPANY, GO ELSEWHERE.
Great choices of custom cabinetry whether traditional or modern.
Great service and Joey is so patient!
Worst customer service experience in my life. Oh, no, actually no customer service at all.
Love the service..
Deli
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