Ottawa, Canada
2160 Thurston Dr
N/A
+1 6132160023
Came to fix hot water tank within visit window. Knew exactly what was causing it immediately and fixed it quickly thereafter (he replaced a few parts). Walked me through a few things to try in the future if it ever occurs again and instructed me to take pics beforehand in case a technician is needed. He also put some electrical tape on spots of furnace that were drafty. Told me to change the direction of ceiling fan blades for optimal efficiency and general tips and tricks for efficiencies with heating and cooling during different season. Excellent job. Very helpful, professional and personable. Easy to trust right away. Great job Norm! Hope I don't need repairs anytime soon but if it happens in the future I hope you are the one sent to fix it. Thanks again. I highly recommend!
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Had a slightly backed up toilette that needed a good snake and a low cold water pressure issue at my kitchen sink. Alex fixed the toilette in no time and deduced that a new cartridge in the faucet which regulates the proper flow and balanced water temperature was needed. Alex checked if the part was under warranty and seeing the faucet was old the part would be hard to get so a new faucet was the best course of action. Alex was very personable and professional and had great energy. He respected all the required COVID protocols wearing a mask and latex gloves during his visit. He is supposed to return I believe to replace the faucet, looking forward to his return visit. ****UPDATE*** So Alex returned the next day nice and early and replaced the faucet with a nice new ergonomic one. Once again he was very personable and would recommend him to anyone else for future service calls!
Norm Rollin was the Service Technician that answered our service call. He was timely and knew immediately what our problem was with our water heater. He was very thorough in his explanation of what was wrong and was able to fix it in short order. He also gave us some useful hints as to how to save energy in the winter and the summer. He must be a very valued employee of your company.
Very satisfied with the technician’s visit. The hot water temperature control value had to be adjusted. Our technician took the time to explain the mechanism. He answered all of our questions. Edison pleased that your company has employees like him!!
It took only 5 hours from my call to Enercare, their technician came and replaced the defective part within 30 mins. Very efficient.
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