Ottawa, Canada
866 Bank St
$$
+1 6135650002
N/A
DeliveryIn-store pick-upIn-store shoppingTakeaway
Wheelchair-accessible entrance
I love my Lebanese pastries so when I decide to indulge I come to La Brioche. They are always so fresh and have a wide assortment that keeps me coming back. However, I recently put my faith into them to create a cake for a special occasion and sadly it did not satisfy quite like their pastries do. I sent them a simple design to replicate, which they confidently confirmed they could recreate, and when I came to pick up the cake I was unimpressed at how poorly it compared to the image I had showed them. Firstly, the fondant on the cake was noticeably too thick – I could tell without even without cutting into it. The words written on it were uneven and awkwardly spaced out. The design on the center was off to the side. It just looked like it was thrown together at the last second. I asked for chocolate cake with strawberry filling, but the chocolate was more like black forest. It tasted good but could have been better. Oh and I waited an hour for them to finish the cake. All that to say, I would go elsewhere and avoid the disappointment if you’re looking to have a specialty cake made.
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Happened to walk by and saw an amazing spread of Lebanese desserts. I've always wanted to try kanafeh and I was so excited to see a fresh batch out mid afternoon on Saturday. It's sold by weight and they can heat it up for you and add extra syrup, if desired. Flavour was amazing. Savoury from the cheese, and a crumbly cake like topping that gave it great texture. We skipped the extra syrup and it was perfect sweetness for us. Service was fast and friendly. Can't wait to try more of their goodies!
I can’t speak for the food, but I was APPALLED at the sanitary standards here. No gloves, no masks, and no hand washing between touching money and food. I was very disappointed. Ottawa is a red zone... this is unacceptable
The 2 ladies I found there kept on talking to each other for a minute or so ignoring me completely while I was the only remaining customer! After my cake was wrapped up in the box, she put it on the counter and turned to keep on talking to her colleague and just deposited the receipt next to the box. I just picked up the box and left. I only bought from them because it was a bit late and didn't have enough time to go somewhere else.
My daughter is allergic to peaches and I placed the same order i get EVERY YEAR for my kids and my birthday for a Strawberry cream cake with only strawberries. Picked up my cake as usual and when I gave it to her and family last night it was full of all kinds of fruits including peaches. My daughter was not allowed to have any if her birthday cake due to the mix up and them adding peaches. Ok I figure its a mistake and I always had great service so I called and the person in the evening was very rude to me and refused to tell me her name and hung up on me not even caring about the mix up and reason for my call. No one will take my information for the manager to call me back and he is not in everytime I call they say I don't know I don't know call back tomorrow...meanwhile my daughter still has not had one piece of her own birthday cake due to a mistake on their part and no one is offering any solution to resolve a 15 year old who was looking forward to her favorite cake in the world without mixed fruits and not one strawberry inside like I ordered. The poorest customer service in 6 years :( please make this right La Brioche.
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