Ottawa, Canada
248 Preston St
$$
+1 6132307166
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
So disappointing. We really wanted to support a local business for our door handles order. I placed the order early December and was required to send an e-transfer for the whole amount, which I did immediately. I was told that it would take 4-6 weeks. At the 6 week mark, I phoned Preston to ask about the order. The person I spoke with had no idea about the order. I was placed on hold and then when the employee returned I was told that the individual who I had initially dealt with was on a leave. I was assured that the order wouldn't take much longer. After another week I emailed asking for an update at which point I was told it would be another week or so as it was just ordered. I got an email saying it was ready for pick up 2 weeks after that. To make matters worse, when my husband went to pick up the order they refused to give it to him as they said it wasn't paid for yet! He had to sign into our bank to prove the e-transfer. For a business that has dozens of employees hanging around at any given time, we expected things to be a little more professional and smooth. We just really wanted to support the locals but after this transaction I'll stick to Home Hardware.
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Sales guys were quick, knowledgeable and awesome to deal with. Delivery guys were polite, prompt and helpful. Most important...my BBQ is exactly what I was looking for and fit my budget perfectly. You're the best in town for a reason!!
This week, I was provided with excellent service at your hardware store , and I truly appreciate it. As a single parent, I can tell you that the prospect of having to spend hundreds of dollars, according to estimates I'd received elsewhere, was a dim one. Thankfully, I decided to opt for one more professional opinion before having my bath removed. Your plumbing specialist Phil discovered that the real problem was due to a defective valve, and I was able to replace it for just 10. Needless to say, I breathed a sigh of relief.It’s all fixed now and I haven’t had an issue since. I am higly pleased with the professional manner in which your employee took he’s time to help me. You have definitely gained a new customer who will refer all of my friends to Preston hardware! Sincerely Alex
Awesome renovation, big new store. Great selection of products not found anywhere else. Loads of parking in the back.
Great store. Friendliest and knowledgable staff. They have everything! My favourite being Jura automatic coffee machines ️
Deli
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