Ottawa, Canada
523 St Anthony St Suite 200
N/A
+16138848809
I was able to arrange a time with the owner of Capitalsound.ca to pick up a home theatre system. Once I arrived the owner was very nice, social and very professional. Answered any questions I may have had in regards to the system I was getting and helped bring it to the car. Great service, very knowledgeable and communication of emails. I am very excited to try out my new system.
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First time customer and I'm very happy with the service. The item I had ordered was not available and they bent over backwards to make sure I was happy with an alternative. The owner even dropped it off in person. I will be a returning customer.
I left a reciew a while back, but for some reason it disappeared. Purchased here a few times already. Antonio likes to keep busy, but he does care about his customers and offers great equipment at good prices. I even had an issue with one of the hardware making strange noises and Antonio took care of it no problem. Seems like no risk involved when purchasing here.
Spoke with the owner directly over the telephone with some audio issues. He trouble shot everything over the phone and provided amazing customer service. None of my products were purchased there, nor did he pressure me into purchasing a service from him! Excellent customer service.
Unfortunately the owner of this store is not professional. After coming into the store I was told I would receive updates but I was completely ignored.. silent only to get a response after a negative review. Unfortunately the response below is not forethcoming abd is an attempt to dismiss a lack of judgement. Fortunately i was able to get an excellent system oncludong the wiring and concealment at another place. There are so many great audio stores in Ottawa but unfortunately this is not one of them. Please don't call me i'm not interested in your excuses.
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