San Angelo, United States
926 W 19th St
N/A
+1 3256570758
We were in a very tough bind with a garage door that badly malfunctioned and was left dangling in a precarious and very dangerous position. We called late on a Saturday from out of town, and hearing the tough situation we had, they were willing to come down and get things not only safely down but actually got the door fixed and working again. I consider this going above and beyond. Really appreciate that they got us out of the mess we had, and certainly they will be the first we will call in the future for any garage door need we have. Thank you so much, guys!
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Very disappointed with the service received from Jody and Overhead door. I have a six year old door opener they put in that started making a horrible grinding noise. A technician came out and spent - at the most 10 minutes lubricating the chain and rail. I wrote a 75 dollar check and he left. I knew by the afternoon that wasn’t the problem, called back and couldn’t get an appt for 4 days. They came back out and told me the circuit board was bad, paid 86.60 for a new circuit board. So at this time I am in for 161.60. The technician stated that if this didn’t fix the problem they would come me out and replace the unit for about another 400 with a 75 credit. After a few days it was obvious this was not the problem. I called our home warranty co, they dispatched another garage door opener co and he tells me a gear in the unit is broken and that is my problem. The home warranty co will replace the unit. I called Overhead door co of San Angelo back to see what the warranty is on the circuit board and Andrea tells me the years, but she can’t approve a refund. She returns my call the next day and states Jody will not refund my money. I ask to speak to him and he tells me I didn’t give them the opportunity to fix it correctly and I should have called them back instead of another co. Are you kidding me??!!?? How many times is a customer supposed to call for service? Whatever happened to customer service and get it right the first time?
Technical support provided was great. Technician's name is Daniel very considerate, and polite. He did a Great job. Thank you so much for a job well done.
Very well trained man who came and worked and replaced the door controls. Happy with his work and with the price. Good job.
Daniel did a great job and pointed out areas where regular maintenance would keep my garage door and opener working for years to come. Thanks!
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