San Antonio, United States
385 N Weidner Rd
N/A
+1 2106558821
The company did a great job on pricing and the overall quality of the door is outstanding. Shame the company does not do follow up calls to check satisfaction. The sales person was amazing. The installer was amazing. If I would ever need another garage door I would go back.
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I have never been so degraded and at my own home too!!! I called to complain and Joe the manager doubted the validity of my complaint even after I told him I got the number off of the truck. When I told him that I was only calling to report the complaint he could believe it or choose to ignore it but I was going to write a review His attitude completely changed; he apologized and said he would speak to the servicemen that berated the homes in the 200k community saying\ The doors buckled bc we didn't use their company \ All said with a egotistical snide smirk on his face! No thank you and I will tell my neighborhood community members not use them either. Buyer beware!!!!!!
Update: I have a garage door that was damaged while closing. In March, a technician from OGD came to my house and beat on the garage door with hand tools, telling me that it was in serviceable condition. 300. I finally bought a replacement trolley and hooked it up only for it to not function properly. The technician visits again and tells me “You need a new garage door which will be 1500.” 335 dollars later, I’m still at square one. Wish they’d have just told me I need a new door in the first place.
So far, they haven't arrived. I asked for a morning appointment and was told I could have one in 6 days. I agreed. I called them at 9:30 this morning to find my appointment rescheduled for 3:00. I called them just before 3 to find that now my appointment is 4/4:30. A professional service keeps promises and if there is a problem calls the customer. I am hoping the work is done well -- certainly better than the customer service department does theirs. On edit: The tech was polite and did a fast and thorough job. It works! That counts for a lot. Hopefully the service reps will learn a little about customer service. Had to call them out 2 weeks later due to a noisy door -- they were on time and pleasant/professional. Thanks! Issue fixed in moments.
All the parts you need. Would be 5 stars if the staff was friendlier. Pretty gruff in fact and I was the only customer in the store. Not sure if they would (or even could) be better if I was spending more but even big buyers will eventually just need a new remote. They should get the same level of service.
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