Owen Sound, Canada
1870 20th St E
N/A
+1 8887447123
On-site services
Wheelchair-accessible entrance
A product delivery notification on Jan.6 stated that a package was on the truck and out for delivery that day. Later that day, the online delivery update was marked as delivered (to Owen Sound) Jan.6. I do not have an Owen Sound address and it was not delivered to my residence even though the address was clearly and correctly shown. I called Purolator Customer Service and a rep said they would look into it. They replied via email a few days later saying that the driver could not find my residence and that the package had been returned to the depot. I receive frequent deliveries from a variety of couriers, including Purolator, so I do not understand the problem. Why did no one contact me? Where is the package now? Another call to Customer Service and they said they would look into that and reply. Several days have gone by and no response. I drove to Owen Sound depot to ask if the package was there and I was told no. They said packages are only held for 4-5 days and then it was probably returned. I asked, why did no one try to contact me? Why was there no 2nd attempt to deliver? Why was I not notified to come pick it up from the depot? At this point the product is no longer available at the price I purchased it at and no one at Purolator seems to know where anything is. I have had several deliveries that arrive several days after the stated delivery date, via Purolator. I don't have this problem with FedEx.
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1. Email Amazon support - request Purolator be deprioritized on your Amazon shipping profile. Wait two weeks 2. Enjoy parcels from every carrier other than purolator. delivered on time. 3. ?????? 4. Profit 5. (optional) check quarterly for increased losses for purolator and revel in them if it happens
One star was as low as they would let me go. I made a complaint yesterday about my packages not coming as scheduled. Today I received 2 out of 3 boxes I got an envelope and then one box that said 1 of 2. I'm praying that box 2 is still on the truck and they don't have me wait again!! I'm very frustrated!!! And whatever happened to them knocking on the door to let you know your packages, or part of your packages have arrived?? That's just common courtesy!!! I do realize that this is a busy time, especially this year however, there are some serious issues going on!! Better training is needed for the drivers, because they just don't care. Better organization is needed. I used to like Purolator but now I just cringe when I hear you are delivering instead of UPS. As I said, there should still be my second box on the truck, that's what it says on the tracking page. So I'm looking forward to receiving it TODAY.
Do not ship with this company!!! You can contact Amazon and have them only use Purolator to ship your items as a last resort. I recommend doing this preemptively if you wish to avoid delays, lost packages, incorrect address's and hours on hold with customer service. A representative told me that there is a system glitch in the transfer of shipping addresses to Purolator - so if you've had an issue once (with a buzz code, apartment number, delivery instructions) you will have the same problem every time. Chose any other carrier!
Horrific. They make no attempt to contact a person when they deliver a package, not even knocking on the door. I was awake, aware and listening when my package supposedly arrived and heard nothing, and I have oversensitive hearing. So when I went to the building in question to inquire in person all I got was told to call the business number with an aggravating phone system that was so aggravating it made me want to break my phone. I'm going to be getting the police involved and have attempted to give this less than one star but the review system does not allow that
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