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Coffee Pod Guru

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Paarl, South Africa

coffeepodguru.co.za
Coffee wholesaler· Manufacturer· Coffee store· Tea store· Tea wholesaler

Coffee Pod Guru Reviews | Rating 4.2 out of 5 stars (8 reviews)

Coffee Pod Guru is located in Paarl, South Africa on 23 Kaplan Street, Octopark, Unit 5, Charleston Hill,. Coffee Pod Guru is rated 4.2 out of 5 in the category coffee wholesaler in South Africa.

Address

23 Kaplan Street, Octopark, Unit 5, Charleston Hill,

Phone

+27 670859517

Service options

Kerbside pickupDeliveryTakeaway

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible entrance

Open hours

...
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C

Carmen Riekert

Dear Coffee Pod Guru Team, I want to extend a big thank you for delivering high quality service and pod products. Ordering was effortless and delivery was made in no time at all. I was updated throughout the entire process which released the burdon of manually tracking my order. It also emphasized the importance of your customers, which made me feel valued and my support appreciated. We received smooth, easy drinking local coffee, which complements the excellent service provided by the Coffee Pod Guru Team. Wishing you all the best and success in your business!

H

Hilton

purchased pack of 3 reusable coffee machine pod and they did not even last 4 mths. when i emailed them they said they cannot replace/refund. i then sent them info re the consumer protection act. they replied that they are going out of business and that it is wear and tear. i use my coffee machine 3 time a day, so poor quality product if it wears and tears in a month. Owner says I have used for more than 6 mths, which is incorrect, see order date. i re-emailed and they ignored my email. BAD CUSTOMER SERVICE. WONT BE SHOPPING FROM THEM AGAIN. BETTER TO PURCHASE FROM WELLKNOWN STORES AS THEY DO RETURNS AND ARE AWARE OF THE CPA.

N

Nazir Gaibi

Disappointed in the coffee. Weak no strength all appear to have the same taste. Lavazza pods 100% better.

L

Lauren Gibson

The coffee pod guru team offered the most incredible customer service recently. Thank you for going above and beyond!

D

Dinelle Jordaan

Delivery was fast and efficient and the ground coffee is amazing!

A

Adelaide Lae Sanders

I am super impressed with the service I have received. I was kept up to date on ever stage of my order. In fact it was a bit overwhelming to receive all these updates but happy none the less. Keep up the good work.

M

Malcolm Venter

Great Coffee and great people. Wishing the new owners all of the best.

A

Anthony Gaydon

Not a great service experience. Placed an order online on the 18th of December and received an email confirming the order, stating that it was being processed. I didn't receive any further correspondence for 3 weeks. I tried to log in to the site to check on the status of my order, and was not able to, so I sent an email to their support address. I explained that I wasn't able to log in, and asked how I could check the status of my order. I received a response that they're closed from the 13th of December to the 13th of January, after which time my order would be processed. No mention was made of this on their website, at any point during the purchasing process, or in the confirmation email I received from them. This was intended as a Christmas Gift. They've subsequently added a banner on their website stating that they're closed from the 17th of December (the day before I placed my order) to the 13th of January. [EDIT] 15/01/2020 I was contacted by an employee of the business (possibly the owner) after writing my review. I disagreed strongly with two emails I received, as I felt they were unprofessional for many reasons. After some discussion, though, I believe my negative experience was acknowledged. I was compensated with the addition of a 250g bag of coffee to my order, free of charge. My order was also received this morning. I am more than happy with the final product, and have been told it works exactly as described.

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