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+6565592269
Zero stars. The order was short of 3 books. Unanswered phone and emails. No refund too. If other sellers had these books, would gladly get elsewhere. Unfortunately those books are used only in our kids' sch (literally out of print). May we ask the school and MOE to reconsider this vendor as a partner. Open up the competition. Let parents choose from 2 or 3 vendors to purchase books from. This current arrangement is anti-competitive - bad for families, bad for school.
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1. They never never pick up calls or reply to emails. Been a month now already. 2. I placed two orders but only received 1 order. 3. They don't inform if a book is not in stock beforehand but instead give a credit note. 4. Schools, please change this vendor. They are absolutely not worthy at all.
Unable to buy books since 1 month ago where my girl gets her Sec sch book list. Website doesn't work, call no answer, response form have error and email never reply after so long. Password reset also doesn't work. I wonder how do they have the cheek to put its testimonial and awards achieved for their service. Cannot buy from Popular Bookstore only as there are school based books. Sigh! Updates: have to create a new account to order though I have created one previously. No updates from them at all, just figured out on our own. Order placed successfully, hope they deliver on time as stated! Final Updates: Received their books today as stated in the delivery schedule. 2 books (electives and pure)seems to have a mixed up. Other than that, all in good order
If I could give it 0-star I would. Purchased books online and for delivery. Books not delivered. Hotline unanswered. Email unanswered. Hands down the worst service I ever encountered. If you are reading this, please DO NOT buy online. Go and buy it some where else.
Very bad experience from this bookstore, after payment has been made. No books deliver on the scheduled date, tried calling the customer service number but till now not a single response via email or phone call. Truly a very disappointing customer service experience. Please think twice before engaging this book vendor. MOE should check the capability of the vendor before making them official. Now my girl still cant get their books, please do your job properly.
Very bad experience, nobody picked up the customer service phone, never update the delivery status. Supposed to arrive yesterday, but it has not arrived yet. Better to self collect the books. (Update) items received with 1 day late. But still advise to select self collection option next time.
Zero stars, website is not user friendly. System crashed midpurchasing items, can't go through with the order of books if don't purchase uniforms (for the other gender's uniform that don't even need??) And never indicate if items saved into cart/already purchased or not. Had a scare upon checking the account again, saw items already purchased for over 150. Cancelled quickly. Items have also been selected for you already.. why can't we just do it ourselves, lest the order goes through wrongly and have to purchase excessive items. Bad, just horrible. Ended up not using their services at all and have to wait until school reopens to purchase books & uniforms needed. Please buy from other outlets. Don't use this website if you can.
Ordered books on 23 Nov but not delivery until today. No one picks phone calls to their office number. No calls, mails and messages from them on order status and reason for no delivery. Today their office number is not even getting through...just wondering if it’s dead or what. Very bad and u professional attitude by PacificBookStore. Worried about the money spent on order and where to go to complain as well as get books for my daughter. UPDATE: delivery people shows up on door suddenly after one week delay without any calls or intimation; they came late in night after 9pm gave the box said sorry for coming late. Never called or messaged before coming or informing for delay ..none. I am relived that at least I got the books. But not a good experience; this time round with pacific books.
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