Paducah, United States
7320 Wurth Rd
N/A
+1 2705544952
The guys that came out were friendly and nice. The low rating is because they billed me for 3.5 hours at 155/hour for a job that they accurately diagnosed and fixed within the first hour. They just didn't know how to reset the tankless water heater fault code. While they were gone to get parts (7.50) and have lunch, I called the manufacturer and got the reset information. I called the office to dispute the 550 bill. After she talked with the guy that came out she called me back and said, \the plumber says 'you might not understand that there are several steps involved before you can reset the machine' \. I might not be a plumber and I didn't stay at a Holiday Inn Express last night, but I know the look of someone who is clueless. That boy stood right in front of me flipping through the owners manual and said \I've never worked on this brand before. Most models have a red reset button just under the cover.\ They came out the same day I called. They were nice. They fixed the problem quickly. They billed for twice as long as needed because they didn't know how to reset the code. UGH!
like
Great guy hard worker recommended to hire him
My outdoor water faucet handle stripped out.when I called them they said they didn't know if they had one on the truck quoted me a price. When they got done the price was higher they charged me for going and getting a parts at Lowes that they should already have on their truck. An outdoor hydrant is not a special-order item they charge me an hour 100 to pick it up. Even their competitor that's the highest in town don't do that I do not recommend these people they come highly recommended to me.when I called them to ask the young lady said she would talk to the technician they called me back and said that was the right price they had to stop at Lowe's and get it. I should have customer paying for them to stop on the way here and get parts that should be on them I should pay for the part.!
WOW! Great service. Immediate service! Got to my need QUICK! I was impressed. Got the job done professionally, accurately. Hot water heater went down and that day it was DONE! GREAT EXPERIENCE. Use these guys! Jim Lewis.
Was in a real bind and needed quick and reliable service. Josh and the team picked up the phone on the first call, discussed the problem and within a few hours were there diagnosing and fixing the issue. They helped solve something that could have been much much worse. Thanks again!
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