Paducah, United States
145 McBride Ln
N/A
+1 2707445117
The customer service was great Sam was wonderful. The early morning staff guy not so much. Hotel was clean, bed was comfortable. I would have given them a 5 but Covid makes everything less than 5 stars. Breakfast was a to go bag of muffins and bottled water. The pool, hot tub, and workout room was closed... If you ignore that the hotel was great.
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I'm grateful they took me in so late. I'm not giving 5 stars because the beds we slept in were quite hard. The staff and the building were very nice though.
Our family visited the hotel and had to change rooms immediately after our first room’s pull out coach was missing springs. Our second room was dirty. The hotel’s covid measures had you placing used towels in the hallway. The hotel failed to replace them along with any toiletry items that we used during our stay. The continental breakfast consisted of a bagged muffin, granola bar and water. Needless to say, we were disappointed with our stay
Nice place love the layout of the rooms. room and hotel were clean. Close to everything. Only downside is the bag breakfast not much in it 1 bottle of water a muffin & granola bar. The other Hotels we stayed in on our trip had bottle of water, milk, muffin, cereal, granola bar, yogurt & hard boiled eggs.
So super clean, staff was super friendly. Hotel room was amazing. We did not use the pool (lack of time) but from what we could tell, it too was super clean. Will definitely stay here the next time we're in Paducah (excuse the bed pick, we took these after we woke up).
I'm not typically one to leave reviews but this just couldn't be ignored. There was many pieces of furniture broken in our room (tables scared beyond just little scratches, chunks from the bottom of the cabinet missing, pull out couch completely broken in the middle). The tub was stained, there was a dead bug left in the room, the carpet was ripped and the cover for the air was broken. Normally this stuff would be a run of the mill/ok for any other room in a hotel but definitely not 200/night room by any means. There were 3 pillows that were about the size of toddler pillows for a king size bed! The hotel did explain they are going through renovations but that was the extent of the apology for the stay. Would not recommend booking here, probably even after renovations.
Very good customer service and clean rooms! Sam was awesome we did not have a reservation and she took good care of us we will stay here again if in the area...
I want to say thank you to Karlee for being extremely helpful and understanding! She was able to take great care of me and understood the situation I was in and handled it quickly and professionally.
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