Paducah, United States
3168 Park Ave
N/A
+1 2704427888
My wife and I rented an SUV for the first time for our vacation. There was an issue with the car where the fender well wasn’t secure and likely would have come off at high speeds. Nothing that was noticeable during a walkthrough or low speeds. I took it back and they made it right. We received a free upgraded (which is what we wanted from the beginning but didn’t want to pay for) and the customer service was incredible. They did a fantastic job getting us taken care of quickly. Thank you Enterprise!!
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Made me wait 45 minutes before telling me they didn't have the car they told me was reserved for me. 1.5 hours later I rented a damaged vehicle just to make it home.
Rented from both Paducah, KY locations. Worst car rental experiences ever. Two different times and two different locations the car and the time promised to me didn't work out. I made a reservation and enterprise didn't honor the reservations and wanted to me to wait 3 hours for the reservations. The reserved time is made for a reason. People have places to be and cars shouldn't be promised when they are ready and cleaned and ready to be rented. Also the blond haired women blamed me for reserving the car the day before and not giving them enough time to get the car ready. The customer shouldn't be blamed for the company not having cars ready for the customer.
We rented a car for a month. The first one smelled strongly of cigarette smoke, but was the ONLY vehicle they had on their lot - we were leaving for vacation, so we took it. On vacation, we went to trade it in, but all they had was a mini van with terrible gas mileage. We drove it home and went to trade it in. We wanted a Malibu - they only had one but it smelled horribly like cigar smoke! I took it, but it made my wife physically sick, so back to Enterprise. All they had was a baseline Kia Optima (which is NO comparison to a Malibu and rides likes a tank!) The story gets worse when a store employee tried to blame ME for changing vehicles because of their horribly smelling vehicles & overall lack of inventory. (He then told us they have an ozone machine, which meant NONE of their vehicles should ever smell.) Am I satisfied? DEFINITELY NOT!!!
By far the best service even though the vehicle I was supposed to rent was having some issues, they went the extra mile to help me. The manager ..Mr Powell , was especially helpful! I would recommend them to anyone! Very glad I chose to do business with them
UPDATE: They have been good to me in the past. Someone said you can't rent with a debit card and that is wrong. As long as your money is in there, there isn't a problem. Would have gotten 5 stars IF the manager wouldn't have gotten smart over an issue i know for a fact happened because I was there when it did. I have rented several times in the last few years. With that being said, I will continue to rent from there if needed. May just use the other location
Service was excellent. No issues with my rental. Great experience.
I love renting vehicles from Enterprise. They are easy to use. Fast to get in and out when picking up or dropping up. The staff is always professional and kind. They have many different vehicle's to choose from, and they are always nice and clean. You can earn points towards free rental. Ive had nothing but positive experience every time I have rented from Enterprise. (I have rented from several locations of theirs). You can also rent via their website, which is an option I love.
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