Paducah, United States
4817 Clarks River Rd
N/A
+1 2708980072
I have a home warranty that contracted this company to work on my hvac system. The tech was over scheduled and forced to call me and tell me that he had to cancel my job. When asked when I would be rescheduled, he stated that they have a scheduler and she handles all the scheduling. Naturally I asked to have her call me. She never contacted me. I waited until later the next day and called for her and a manager. She finally answered and told me that I was a rude person and that she canceled my job and asked me how I liked that. She could not handle that she is unprofessional by making the tech call a customer with no further answers about scheduling when its her responsibility. Then when confronted she blew up and yelled at me for asking for answering my questions. I contacted my home warranty company and we will not be using this company again. I hope the owners of this company understand the damage she is doing and correct it.
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AC went down on Saturday, website says 24 hour service, called saturday, and again on Sunday and its Tuesday evening and no one has called me back.
Let me just say that Lee’s Heating & Air saved my husband’s Father’s Day. We are blessed to have a local business that is available to help 24/7. AC went out this morning, made a phone call, they were booked today but my husband explained what was going on. They thought they knew what was wrong with it and could possibly have the replacement part. They did and my husband switched it out in a few minutes. They could’ve had us wait, tried to sell us anew unit, charged an outrageous amount for the part. They were wonderful! Helped my daughter’s boyfriend out back in the winter. He could’ve called someone else who would’ve told him to replace the whole thing. Nope! They fixed it and did it quickly. I’m very happy with your business. Thanks Jeff!
Jeff Lee and the team at Lees heating and air are some of the most responsive HVAC people that I have every worked with. They are prompt, friendly and clean up after their work is done. I appreciate their integrity and quality of work. I would highly recommend Lee's Heating and Air.
Excellent service at an reasonable price.
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