Paducah, United States
1001 Champion Ln
N/A
+12708168408
If I could give this business no stars I would. We ordered a memorial clock to hold my step-sons ashes with the clock on one side and his photo on the other. We paid 129.95 on 12/29/20. The merchant stated that it would be shipped on 1/4/21 but that never happened. We were contacted and told that the manufacturer didn't have a supply and we could either wait or be refunded. We initially said we would wait but about two weeks after that we requested a refund to which we have received excuse after excuse for not having the money refunded. First it was a death in the family, then someone was sick, then there was a computer virus, then there was a storm. Truthfully I lost track of what order the excuses came in and when. I have emailed faithfully about every two weeks for the last 2 1/2 months. It has been some time since I've had any response from this merchant. No emails or texts at all and still no refund even though it's outlined on his website that he WILL refund people. I hate to write a bad review because I am an avid supporter of local, small businesses but to do this to a family who is grieving is out of line. If anyone questions this, I have all the emails and texts messages and can and will offer proof of what transpired. To me, this is the equivalent of theft and an exploitation of grief. Do NOT order from this company. Despicable conduct.
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I was looking for a gift for my sisters sons. I had texted Jason with questions and he helped me throughout the entire order, and letting me know when it shipped. Very fast shipping. The engraved products that I ordered are beautiful. I 100% will order from him again. Thank you!
Shopping for an urn for your mother is never an easy thing but once i settled on a design and then found Memorial Guy everything just fell into place. From the ordering to the actual engraving it was a seriously smooth transaction. I even asked if there was a way to get it shipped out quicker to make it by what would have been her birthday and Jason responded that would not be a problem. There was a little snafu but Jason solved that quickly and they still made it here on time! They look just as i had pictured them and they were quite a bit less than the competitors for the same exact item. The customer service i got was top notch and I would not hesitate to order from him in the future. I hope to not need his services anytime soon but if i do he will be my first stop.
Customer service was impeccable! Although what I wanted wasn't in stock Jason made sure I found something I liked. Very helpful!
Quick turnaround on my order, thank you! Prompt service and emails detailing the progress all throughout.
Many creative options to personalize your loved one’s memory. Very professional. Highly recommended!
Great way to preserve your memories!!!
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