Paducah, United States
2440 Lone Oak Rd
$$
+1 2702822243
N/A
appointment was from 8 am to 5pm with assurances would be contacted if delayed. Service man called at 5:50 pm was not going to make it. How much more unreliable could they get?
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After three visits from Sears repairmen, our washing machine is still not fixed. They have ordered the wrong parts each time and have no idea how to fix it. Supposedly, the last technician recommended a replacement washer, and we were told we would hear from Sears in 3-5 days. Today is day 4 and we are still waiting to hear from them.
I'm satisfied with my repair. Works better!!!
The repair man was very through and explained to us things we needed to do which was't told to us before. He was mannerly and polite and knew what he was doing and we felt he was truly helping in doing what really needed to be done. We are very satisfied. Excellent repair man!!!!!!
I was not satisfied with our repair and will never buy another appliance from Sears. I had a piece break off that allowed the french door to close. It took 2 months for the first serviceman to come. He stayed on the phone one hour trying to make sure the correct part was ordered. He scheduled the next open appointment for 6 weeks later. The wrong part came in 2 weeks so I called and they said they recognized their mistake and would send the correct part. They sent the same wrong part the second time. I called and was told I would have to wait until the next appointment for the service man to come and order the correct part. The same serviceman from the first visit came. He called and was informed Sears doesn't even carry the part to fix our refrigerator door. He should have been told this when he called from the first appointment. My Kenmore refrigerator lasted 10 years with no problems until this happened and the door wouldn't stay shut. Sears service is terrible.
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