Paisley, United Kingdom
Inchinnan Rd
N/A
+443713841156
I had left my car keys in the hotel room on the other side of the world and hadn't noticed until landing back in Glasgow. Europcar were very understanding, considerate and helpful. They helped me choose the right car for my needs (surfboards), were very flexible upon when I would return the car and also offered me a very good discount. Based on this experience, I would recommend them again.
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The staff had to work late as our flight was delayed! They were alert, helpful and very pleasant. They went the extra mile for me and weren't put off by the queue forming behind me. The vehicle was better than expected, roomy and made me feel affluent. I received a very pleasant reception when returning the car. Again the staff member was very alert and informative going the extra mile again so late in the evening.
Positive and memorable consumer experience! Collecting the car after 25 hours in the air could have been stressful, BUT the Europcar representative was professional and courteous and absolutely helpful. The second she saw the number of suitcases we had she organised another vehicle for us and ensured that it would be suitable for our intended road trip around Scotland and on down to London. Dropping the car off again was also easy. As a result of the positive and memorable customer experience with Europcar in Glasgow, we have used Europcar twice in our own country (New Zealand) and will continue to do so.
Friendly, efficient service. Perhaps a bit heavy on the sale of local insurance but did not push too hard when I said no thanks. Scotland is very safe. Very nice service staff. The car was fine throughout the trip. The return was very smooth and easy.
We were in a fix as the cheap rental car we had booked online fell through due to the company going into liquidation. The company in question offered no alternative or any options and other companies seemingly had only premium cars available. we were standing at arrivals with two small children one of whom was quite unwell. The man at the Europcar desk came to our aid and I couldn't thank him enough. He speedily arranged a suitable car for us at a good price with discount and the holiday was salvaged - please forward our gratutude (sorry, I can't recall his name). Regarding the car - lovely to drive, one minor comment - not great for small children in the back as poor visibility for them - a small point really, but otherwise fantastic!
Excellent service and friendly staff. My experience was much better than my friends who'd chosen another car rental service about 10 minutes away from the airport.
Your representative worked hard to resolve an issue with the client in front of us. He was patient and professional even at 0100 Saturday morning. We were given a free upgrade and the car was in excellent condition. The parking was not easy to find,especially at night, and quite a long way from the booking desk. Return parking well signposted, plenty of staff to process the return documentation. All in all a very positive experience.
1st Order service. People at registration desk went out of their way to make sure we had the car we needed with convenient pick-up and drop-off despite being incredibly busy at the time. Car was suitable in every way - we drove to the Isle of Skye and back with no problems. Highly recommend.
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