Shelby Charter Twp, United States
13693 23 Mile Rd
$$
+15865660022
N/A
I urge you to review the responses from the owner on the 1 star reviews. This should tell you exactly how the restaurant is running. This use to be our favorite breakfast spot but in the recent years it has gone down in customer service and food quality. We decided to give them a try again on Sunday Feb 14th. We ordered bacon & eggs (the meal) which comes with pancakes. We asked that they add chocolate chips (1 charge or so). Instead, they charge us for the bacon separately, the eggs separately and then a full order of chocolate pancakes which came to 16 versus the 8-9 it would’ve been. I called as soon as we received the order and it went straight to voicemail so I left one. 2 days later and no call back. I call again and a girl answers the phone who said oh yes I remember you, the bacon & eggs right? And gets the manager. He claims I never left a voicemail and was extremely rude. I told him to speak with whoever answered the phone because clearly she heard it. Needless to say, very poor customer service. The food quality has also been poor. The eggs are runny, there’s barely any chocolate chips in the pancakes, the chicken noodle is super salty and bland, French toast (use to be our favorite) is mushy - just not good. Maybe we will give them another try in 6 months.
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I would give this place unlimited stars if I could. The apple pancake has changed my life! Thank you Lord for allowing this place to find me at this point in my life.
This is one of those places you don't want to review Because you don't want everybody to know how good it is I've never had to wait very long to get in This is where we sneak off to When we want good breakfast definitely become our new favourite place for breakfast. The food is always Excellent the service is great. Not one thing I could complain about Always usually A-line waiting never seems to take very long. Their location is in the corner of the complex Not easily seen from the road . I promise you won't be disappointed
After having not gone to the Pancake Factory for a year or so, simply because I forgot it was a thing, I'm now amazed that I was able to forget about it. I had a grilled chicken breast pita and to be honest had low expectations. I was wrong. It was very good, the pita was fresh and had the perfect ratio between fluffy and structurally integral. My boyfriend had the biscuit platter and said it was as good as he remembered (from years ago). The staff were all wearing their masks properly, and were very accommodating to our specific time constraints. Both of us had telemeetings book-ending out lunch, but the person on the phone said it would not be a problem to put the takeout order on hold. Our food was fresh and warm, and ready exactly when we needed it. (Though that may have also been happenstance in the order timing.)
Excellent food. Probably one of my favorite dishes I've had for breakfast. Was not aware of this place until today. Had a pumpkin ice coffee which I assume is seasonal. It was excellent. For my meal I had bacon pancakes which were exactly as it sounds. Crumbled up bacon on the outside AND inside of the pancake. Phenomenal! Generous portions and at least our server was exceptional. Must go for breakfast!
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