Paramus, United States
1 Garden State Plaza Blvd
N/A
+1 8669503278
Wheelchair-accessible entrance
Zero help. About as much fun as going to the NJ motor vehicle department...oh and if you need anything reach out to them on Facebook and speak to a robot reading off a prepared script.....
like
Super friendly service. We were taken care of in a very professional manner.
Seems to me the store is completely inadequate. I went in there to pick up a card to plug into my smart TV, but when I arrived the first time they were closed at 10. I went back on my lunch shortly after noon and was told by the only two people in the store that they couldn't help me and that I needed to go to Paterson or Fair Lawn. I went to Fair Lawn right after that and the line stretched down the block. You'd think the store in the mall would have helped with the crowd of customers, I guess they were trying to hard to look like one of the other Cell Phone Companies in the mall.
Its just a showroom and sales for phones but doesn't provide other services which is disappointing.
Very classy looking displays of Optimum and Altice shown on Samsung 4k large screen TVs. They are promoting this as an experience store with Altice One, from Optimum which , combines video, internet and other technologies. You can also buy Samsung TV's here. Nicely laid out store. No high pressure sales.
Sharing regards optimum WiFi upgrade and Altice Offer Scam: Called optimum to upgrade WiFi. Current bill around 90 for 200 mbps. Asked for Upgrade offer to giga bit I was told 124 total and taxes will be paid by Optimum. Free Activation by supervisor waiving activation fee. What a wonderful thing! In Day 1 call I was offered Altice: I was also offered an Altice SIM card. I was told 20 for a SIM card for shipping and they took my ssn details and credit card details. Also mentioned 20 is refunded if we do not wish to have the sim. How wonderful! Day2: Found out the total lie later next day saw 254 new bill in my email. With an additional 59 activation fee Remember this was waived but still billed to me. Total Bill 300 plus dollars. Chatted with agents at optimum and cancelled upgrade shifting back to what it was previously. Ignored my email from Altice, shipping scam Altice offered: Shipping charges were fake. I am being charged on my credit card for 1 GB - Activation Fee 20.0, 15 current month Fee pre charges, 15 Next month advance on account. Altice agents are helpless, won't help you other than cancelling new SIM cards, they are not giving the return label and neither they are refunding any dollar amount to my account. Altice mentions that I accepted the offer which means I accepting the terms and conditions which was never mentioned to me and that is part of bigger scam. They keep on apologizing for not doing anything and when you are really frustrated they are not apologizing for the scam they lured people in.
....the Paramus location is only retail, they DO NOT accept equipment. Which I didn't find out until I drove all the way there.
Ripped us off worse than I've ever been ripped off before for internet service.
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