Paris, France
9 Rue Clément
$
+33 185654800
N/A
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I went there on time for an order pickup and got refused entry because I had an electric unicycle. It is smaller than a cabin luggage and I was there for two minutes. No arrangement was proposed, I had to go home without my order, wasting half the day. Maybe the worse shopping experience I ever had.
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This was a two part experience. Went there to replace faulty AirPods with an appointment. The replacement was painless - no issues; they swapped them out for new ones with no problem. Great. The downside is that this store manager has no concept of customer service at all. I travel by electric scooter and in 1 year I have NEVER had a problem leaving it where I am so it doesn’t get stolen (very likely in Paris). But, despite cafes, bars, clubs, shops, supermarkets and even restaurants having no problem bringing it with me or leaving it in a corner, for this guy it was impossible. “This is not a car park” was his reply to a very simple and easy to accommodate request. It sums up nicely the terrible attitude that the supposed “leader” has for the standard of customer service for the store. Rude, arrogant and obnoxious to levels you’d expect to find from a bouncer at a nightclub - not an Apple store. I own 8 pieces of Apple tech Apple stock. But apparently leaving something in a corner is too much to ask. I’m sure he sets a consistently low standard for the other staff there by leading like this. It was a very disappointing welcome to this store and leaves a bitter taste when you’re spending thousands of pounds with a brand.
The security guard is irresponsible and very cold. I told him my case is for a refund, and I called the apple store before I came. He refused to listen but just repeated: rdv rdv. He tried to threat me that he will call the police as I wanted to explain my situation. But he walked away when I asked him to take the responsability. I wonder why Apple pays a salary for him instead of installing a machine? A bureaucratic guard to be fired!
Very disappointed. For a tech company it’s sad to not be able to update their own website. In store purchases are “possible”. However, you can’t enter the store if you didn’t buy anything online or made an appointment for a repair.
Great service. It was fast
1.Disorganised, no clear waiting process.2.Arrogant attitude 3.Fake ecological consience .They stopped selling the plug for my well functioning monitor so I had to throw it away and buy a new one. Then they pride to recycle what should have have been thrown on the first place.
Typical Apple Store. The store is quite big and modern, as every other Apple Store. Staff will always come and help you with every aspect possible. I don’t speak french but every single one of them speak really good english. I was there when the iPhone X came out and really, the staff was amazing, they always helped everyone with it’s new features.
We cannot enter in the shop without an appointments but the app still not working to take appointment online! So I won’t buy anything in this shop now!
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