Park Ridge, United States
180 Kinderkamack Rd
N/A
+1 2017843330
Repair services
I had Whalen & Ives come out at the beginning of the season for a yearly tune up and to become a \customer\ (\customers\ get priority emergency service). About 500 dollars later for the service and some new parts on my old system things are working fine. The problem comes a month later. My AC dies on a Tuesday afternoon and I call for service. The woman on the phone asks if I'm a customer - YES, so they'll be out today! 500 bucks well spent a month earlier to get someone to come out the same day. Well, 7PM rolls around and my wife asks what's up, why aren't they here yet... I say don't worry they'll show.. Maybe we should call to see how long? I call and they tell me my service was cancelled because \someone\ told them it was just a thermostat issue and I didn't need anyone to come. If I still want someone to come today it will be a DOUBLE CHARGE for after hours. To recap: I call and am told they're on their way. I wait about 5 hours and call again, and they tell me they cancelled my call, for honestly what sounds like a lie, or a massive misunderstanding. Nobody in my house cancelled that service call. Then try to charge me DOUBLE to do what they promised 5 hours earlier. Take from it what you will, I''m no longer recommending this company to anyone.
like
Personable people, knowledgeable, good service. Our air conditioner stopped working just ahead of a forecasted heat wave. I called Whalen & Ives who did a great job installing our central ac system 14 years ago. Chris came within four hours. He went through the whole system, found the problems, and fixed it.
Every year I get maintenance check on my heating and cooling units. They are professional, on-time, and helpful. One time I had the AC compressor break and they resolved the issue over the phone because it was during early summer busy season and couldn't get onsite right away.
Great company, Great people! Whalen and Ives installed 2 new boilers in my home with a full oil to gas conversion. Their team was wonderful to work with the whole way through, especially Chris. He came out to my home 2 different times when I was having issues with my Nest thermostat to solve the issue. This company and team comes highly recommended.
They came in on time and fixed AC, it's great but they charged for service / labor but double charged for the part and explained me they always double charged to cover their office operation cost. does it make sense?
Deli
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