Reno, United States
5925 S Virginia St
N/A
+1 7758250825
In-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
The staff was great. We were in to get some balloons to write messages on and release for my mother's birthday. She passed away a year and a half ago. My daughter is high functioning and can be trying. They not only helped us but were amazing with my daughter. Love them!!!
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Love going to this locally owned store for party supplies
02/26/2021 I just returned from Party America where we had purchased a set of butterfly wings and a tutu yesterday for upcoming spirit day at our school. Yesterday the associate was polite and helpful. I returned home to have my daughter try on the items. Unfortunately the items were too small for her. Today, having just returned from Big 5 where I returned a shirt (Target and Walmart are accepting returns too) I tried to return the items (still in package) to Party America. I was informed by a manager that my items were considered a costume and returns on those items are not accepted. I asked where this policy was stated because it is not displayed throughout the store and it contradicted what was printed on the receipt. I was then pointed to a small hand written note that had been taped near the cash register. The manager didn't care that I was a frequent customer, dismissed me, and then blamed the owner for the policy. I was given a business card to contact the owner. I called the owner but they were not accepting messages. I would have gladly accepted a store credit as I am planning a large birthday party for my young daughter in the next couple of weeks. However, now I am out of 55.72 and because of the way I was treated I will never shop there again. A courteous and professional manager or sales person would have handled the situation differently. I respect and follow stores policies, however they need to be clearly posted throughout the store and if it is an exception, it should be conveyed by store employees at the time of transaction, not upon return. It is sad because I have lived in Reno for more than a decade and we do our best to support local businesses. Party America clearly doesn't care if I am a return customer or about my store experience, only that they made a money off me. Buyer Beware
I bought two helium tanks for an event I had to prep the night before. It would have been nice to know beforehand that the helium tanks only last 5-7 hours! I Showed up to my event the next morning with over 100 balloons deflated ️
I've been there many times in preparation for my kids birthday parties. Great locally owned place with an awesome selection and amazing staff.
Great place for party accessories of all occasions. Balloon counter helpful. Good selection of costumes
This review goes to Sara Frank in the review section. The five stars are to counter her bad review. To sara i give 1 star for her Karen attitude towards life treating everyone the way she does. Looking at her previous reviews shows what kind of person she is. While I'm generally not so positive myself, i don't walk into an establishment just before closing and attempt to ensure they are going to work much later than they should have. That's inconsiderate of you Karen (sara) and people like you make this world a terrible place. Thanks to your kind Karen the suicide rate has increased because people would rather die than be on the same planet as yourself. Sincerely: Jerious Kain
This used to be a wonderful family owned store. Was my favorite in town in fact. Today I came into the store with 15 minutes before closing and I need ONE single balloon filled up for a party tomorrow. I was very friendly to the lady at the front (who I haven’t seen before). She asked me what she could help me with, I told her. She became extremely rude and said with lots of attitude “well we’re closing soon.” So I told her I would take my business else where, she proceeded to be even more rude and said “well ok”. I’m very disappointed, not sure I’ll be back. Hope the family that owns this place can take care of this problem. I’m afraid if they don’t, people will stop shopping there (like me).
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