Pasco, United States
5104 N Rd 68
$$$
+1 5095440627
N/A
Outdoor seatingKerbside pickupDeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Comfort foodHealthy optionsKids' menuQuick biteSmall plates
I’ve always had good experiences with this Panda location. I don’t always go here when I want this kind of food, but on occasion I have been known to drive the extra 10 or 15 miles to eat the food here. Last night I received my order and the food was just off for some reason. It seemed old, like maybe it had been sitting for too long. It was later in the evening, kind of close to the end of the night, so this may have been the reason. In any case, I phoned them and spoke to Luis, the manager, and he was very nice and courteous. He had no problem replacing my meal and apologized for the prior one. Luis understands customer service. He wanted to make it right. This is why I continue to eat at Panda, even if a couple times out of 100 times the food won’t be as fresh. I can live with that. Because I know they have good managers like Luis who will understand. And replace those meals with what I know Panda is famous for; great tasting, fresh, fast Asian food. So thank you Panda, and THANK YOU Luis. Good job sir!! You are on your way to becoming whatever u want to become in the food/service industry. It needs young people like you who “get it.”
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As with most times that I come to Panda Express they are out of many of their entrees. They then try to get you to take one of their other entrees telling you that it will be 5. It is never 5 min. Most often it is closer to 10 or 15 minutes before yours will be ready. This is called over promising and under-delivering, the surest way to disappoint and underwhelm your customer. Of course most people don't want to wait so they settle for something else. I'm not sure why this is the case at so many different establishments but it seems to be par for the course with Panda Express. It is very frustrating when you want one entree and are not able to get it or you're inconvenienced by a notable wait.
I have always loved their food. Yes it's fast food, but it is good. The value is even better. I always order a plate and usually choose two different entrees. The service is always great, staff is friendly and food comes fast.
I've visited this Panda store twice now and both times when I've ordered the Beef and broccoli I've received a carton of broccoli and a scant amount of beef. Being diabetic it is imperative I get my protein, so very disappointed with it. The food tastes good and the other dishes are excellent...but....where's the beef??? Frustrated because it is spendy.
Panda Express can never disappoint. Been going to this place for ever and the food is really fresh. Place is always clean and very well stocked with utensils and such. I love the atmosphere and the staff is always so friendly and professional. The restrooms are always clean.
Deli
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