Passaic, United States
541 Main Ave
$$$
+1 9737784800
N/A
I was charged 134 for 4 hours!!! Seriously!? I had a 4:00 pm reservation and arrived on time but ended up leaving with the rented van around 4:30 because there was only one person (manager) taking care of customers. To try to speed up the process I began to do the check-in online but ultimately had some issues which the manager was made aware of and completed my check-in on his end. I say this because when I arrived to return the van during after hours the manager was still on site. I approached him several times after continuing to have problems through the online drop off process. The manager was unhelpful as we told us it was after hours and for me to keep trying online. The manager was on his computer watching me struggle from inside as I stood outside trying to get through to customer service unsuccessfully. Eventually I left the keys in the key drop off and left because getting through to anyone was becoming impossible. The next day I received the bill for almost double what I actually had to pay because of a late fee and a drop off convenience fee, all of which could’ve been avoided had the manager simply taken two minutes of his time from the computer he was standing in front of and simply checked me out. I will NEVER be returning to this place and strongly suggest anyone else do so. They charge you for everything they can. Completely unacceptable. 0 Stars
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Rented a truck from them when I returned it I paid cash apparently the guy I gave the money to he didn’t but in the register and they charged me the same amount on my card and when I went to talk them they said that they’ll review the camera and call me when ever they do. I never received a call from them and every time I call they say the manager is not here finally when I got hold of if him he told that they returned the money which they never did, no respect for the customers, rude and thief
They installed my trailer hitch right on time. Everything went smoothly and it was alot easier than if i did it myself. Well worth it.
The young man that work there on Saturday 8/8\\2020 was awesome all by himself he ran the police beautiful
Everything was as you expect at a UHaul location. The staff were nice and courteous. Only thing that made me uncomfortable was that the front desk staff weren't wearing masks given Covid-19 and they being indoors. All customers and the person fixing hitch equipment had masks on all the time.
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