Paterson, United States
66 Hamilton St
N/A
+1 2015995500
Wheelchair-accessible entrance
Cash advance
Great job as always , made a appointment was in and out in time , I received appointment reminders thru out the week everything went smooth. Thanks to Danielle Dupree for all her help.
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Love them they are the only place who took a chance on me and gave me a loan...they are very helpful and supportive the staff is the best very polite
I went to this branch the week of June 17th. For a small branch to have long lines is rather ironic, to be honest. The wait time can be over 10 minutes long, just to make a deposit. The branch manager, Alexandra sits in her office and doesn't address the long lines at all. How is this efficient? For example, there was 3 tellers, but one of them went to lunch. The other was not taking in deposits at all, and so that left 1 teller available. A woman was at the available teller station for 10 minutes. She was asking for account balances, paying her bills, then depositing money. I think they really need to limit time at the tellers to at least 2 transactions. It would save a great deal of time. Can Greater Alliance Corporate please visit this branch and observe how this branch is run? It is so inefficient.
As a customer of hers at a different financial institution, I was having a random conversation with Ana Alicea of the Paterson branch and she suggested joining Greater Alliance. It never crossed my mind because I didn't think I fit the criteria of a Federal Credit Union. She explained as long as I was a resident of Passaic county, I qualified. She walked me through the process and fully explained everything and all the benefits of being a member. Thus far, I have had nothing but a positive experience with Greater Alliance Federal Credit Union, thanks in part to the customer service level of Ms. Alicea. She seems to be available any time I have a question that arises and takes the time to make sure I fully understand and am happy with the answer. I am thankful that I ran into her that day and thankful that Greater Alliance has staff such as Ms Alicea to assist customers.
I have been banking with this credit union for years and they are truly amazing. Every representative is kind and helpful with every transaction. I am happy I made the choice to start an account with them. Keep up the great work! Definitely recommend if you don’t have an account with them already!
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