Mountain Home, United States
3910 Airbase Rd
N/A
+1 2085802134
Absolutely amazing! Everyone is so nice here and treat my fur baby so kindly.
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We would not take our fur baby, Pixie, anywhere else. They take such great care of all the animals and truly love them.
Would give zero stars if possible, they let a dog off the leash after my dad repeatedly and specifically told the employee the dog should not be let off the leash, and it attacked another one of our other dogs in the lobby area (The dogs typically don’t live in the same house and we are very careful about boarding them and letting staff know about keeping them separate). My dad walked out to the car to retrieve their food after leaving the dogs with the employees. When he returned the employees were frozen and he had to pry the dogs apart himself. A vet bill later with broken ribs and puncture wounds to the dog, and no apology from the assistant manager or offer to help with the costs of their negligence. I get it, accidents happen and things go south but it is alarming to have no plan in place and no apparent staff training to take care of situations when a dog attacks another dog. They also added that due to their contract, if my dog ran onto the highway in their care, they would not be liable. So not really sure why someone would pay to have a professional watch their dog in that case? I am more taken aback by a total lack of accountability on their part. Fair warning to anyone who books their pets here, they will not be prepared in case of an emergency or apologize for their appalling negligence. If you love your pets and want responsible people to take care of them, look elsewhere.
All Our Dogs get so anxious, as we get closer, driving them to the facility
Pawsitive Pals is the best business to work for if you would like to mix fun, freindly people, and amazing work! I highly recommend coming here. Not only to drop of your lovely pet, but to met the wonderful people. They are all loving people who truly care about the family that you need to watch for a couple hrs. Again thank you guys you highly impacted my life for the better! I wish nothing but the best!
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