Pawtucket, United States
101 Concord St
N/A
+1 8002255345
Delivery
No wheelchair-accessible entrance
Ordered something from Rome, Italy took 4 days, however this package is now in Providence for 4 days and they wont deliver to my address! Spoke to 2 different supervisors and was guaranteed to have my package shipped by end of day on Monday. Just got home and again no package! Please don't use DHL, they dont care. Use any other carrier. UPDATE........Several days later I received a call from Kathy from the Pawtucket location. She made it happen and the next day my package finally arrived at my job. I must say I emailed corporate and no one from their responded. However, I might reconsider DHL because of the professionalism and quick call back from the Supervisor Kathy! She actually was the only one who seemed to care!
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They ripped me off. They charged me 184.17 for a very small package that's less than a pound. He didn't even bother to weigh it. The customer service representative said this is their minimum price.
DHL told me my package failed to deliver even though the same address has worked with no problems with every other shipping service I have used. So I rerouted my package to this service center thinking it would be the easiest alternative. When I went there they couldn't find my package... the guy at the front desk was nice and helpful and said he would call when they found it but I was given no timeframe for when my package would be found or anything? Well all friday went by and now I won't get my package until next week if I get it at all. I will never use DHL again.
Have had my packages shipped by them for a year now, all good service.
There is a reason UPS is #1. This company is the worst, the drivers apparently don't know how to read addresses and delivered my package to wrong apartment building. Lucky for me the person was honest and gave me my package, otherwise I would have never received what I payed for.
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